Enterprise Support Program Manager

NVIDIA's invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing. More recently, GPU deep learning ignited modern AI — the next era of computing — with the GPU acting as the brain of computers, robots, and self-driving cars that can perceive and understand the world. We are looking to grow our company, and grow our elite teams with the smartest innovators in the world. If this sounds like you, please apply today!We are seeking an experienced Enterprise Support Program Manager to lead and manage our customer support programs for our enterprise clients. The successful candidate will be responsible for ensuring the highest level of customer satisfaction through effective communication, efficient program management, and continuous improvement of our support services. The Enterprise Support Program Manager will work closely with cross-functional teams, including sales, product segment sales, and support engineering, to ensure timely resolution of customer issues and to provide insights into product enhancements.What you’ll be doing:•    Define and manage the enterprise support program to ensure consistent and high-quality customer support experiences•    Establish and maintain relationships with our support partner to understand their support skills and align our support services to achieve good CSAT and NPS.•    Collaborate with cross-functional teams to ensure prompt resolution of customer issues and to identify opportunities for product improvements•    Develop and maintain a deep understanding of our product and service offerings to provide accurate and timely support to customers•    Manage a team of support professionals to ensure timely and effective delivery of support services•    Develop and monitor metrics to measure program effectiveness and to identify areas for improvement•    Communicate program status, issues, and risks to senior management and stakeholdersWhat we need to see:•   University degree or equivalent working experience• An enthusiastic and never give up attitude with the ability to set priorities, assign actions, break logjams and bottlenecks and measure performance.•    Experience working with global teams in various time zones.•    Minimum of 5 years of experience in enterprise support program management or a related field•    Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, senior management, and cross-functional teams•    Experience with support tools and technologies, such as ticketing systems, knowledge bases, and customer portals•    Knowledge of enterprise software applications and systems, with experience in cloud-based technologies preferred•    Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions•    Ability to work independently and as part of a team in a fast-paced, dynamic environmentWays to stand out from the crowd:•    5+ years of experience in sales•    5+ years of experience in customer serviceNVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most brilliant and talented people in the world working for us. If you're creative, fun and autonomous, we want to hear from you!