Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.Program Manager - Buyer ExperienceWe Empower People and Create Economic OpportunityeBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses, and organizations of all sizes. We are a passionate company that puts the customer at the heart of everything. Our culture encourages people to think big, be curious, act with integrity, and be confidently inclusive. If this sounds compelling, come join eBay!About the team:eBay Vertical teams play an instrumental role in connecting people with the things they need and love, anytime, anywhere. We help deliver a personalized shopping experience and seamless access to inventory from down the street and around the world. We seek to drive growth into new markets and drive value in the shopping and selling experience through "building, accelerating, and reinventing." If you are customer-focused, strategic, able to build significant relationships, have an ownership approach, and are ready to make an exciting move, we would love to hear from you!Opportunity:If you are excited for a job where you will strive to delight eBay’s existing and future buyers every single day, this is the one for you. As Program Manager, Buyer Experience, you will help develop and implement the strategy and initiatives towards improving the end-to-end buyer experience for our fast-growing Refurb and other focus areas for eBay. You will constantly look for opportunities to improve the buyer experience. The successful leader should excel in program management skills, with an inherent ability to build and manage internal partner engagement to drive high-impact initiatives. The ideal candidate should be capable of diving deep to clearly understand buyer difficulties and use a combination of outstanding thought leadership, analytical ability, business judgment, and critical thinking skills to identify and implement new initiatives that will enable our sellers meet buyer expectations and succeed in this space. You will strongly advocate on behalf of eBay buyers to influence both the business and program roadmap of your own and cross-functional teams. This is a highly cross-functional role, needing you to build and manage relations with multiple partners in order to prioritize and secure alignment on the top opportunities. You will support the management team in the achievement of corporate objectives, making eBay the go-to destination for refurbished and pre-owned products, for both buyers and sellers. This role is an individual contributor. You should also feel comfortable dealing with ambiguity and working in a very entrepreneurial environment.Key responsibilities:Dive deep into internal data to identify gaps and opportunity areas to improve the Buyer experience.Liaison with cross-functional teams like shipping, product, ads, marketing etc. to influence their roadmap and drive critical initiatives that will improve the buyer experience.Closely partner with eBay consumer insights team to understand buyer expectations and experience gaps.Help influence global product roadmap; Partner on buyer experience related projects and global rollout of products/features.Help develop and manage systems/tools to ensure consistent pricing across product conditions.Work with eBay partnership team to identify and onboard strategic partners to improve buyer experience.Interact with team members at multiple levels and dynamically influence teams to define and deliver solutions to establish product quality standards and processes.Identify and analyze data to isolate issues, develop solutions and prioritize opportunities.Create, maintain, and disseminate information to partners and senior management.Remain flexible to changing priorities, open to new ideas.Preferred Qualifications:3+ years of proven experience in program or product management, preferably in an online marketplace, digital platform, or retail environment. Startup experience valued.1+ years of experience working cross-functionally with product management, program management, customer service and analytics teams.Communication and presentation skills, inventive at communicating simply and effectively in large or small group settings and at various levels.Analytical and quantitative skills.Proven track record of taking ownership, data-driven decision making and getting results.Ability to think both strategically and tactically with strong attention to detail.Experience working in a consumer facing e-commerce or marketplace environment preferredBenefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/The pay range for this position at commencement of employment in California, Washington, or New York City is expected in the range below.$88,000 - $137,500Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes residents of Colorado, Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
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