Job Title: Long Term Planning ManagerLocation: Remote, UK/ROI/US/GermanyWe Empower People and Create Economic Opportunity Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses, and organisations of all sizes. eBay’s strategic vision is to become the best global marketplace for buyers and sellers through a tech-led reimagination of the company. Looking for a purposeful company that puts the customer at the heart of everything. A culture that encourages people to think big and be curious, to act with urgency and integrity and to be fearlessly inclusive. That’s who we are. If this sounds compelling, join eBay!Role OverviewAt the core of everything we do, we ensure that eBay’s customers are front-and-centre in all our decisions, and we implement our plans with our customers as our most important priority. As the Long-Term Planning Manager in the Global Customer Experience (GCX) team, you will play an integral role in working across the Global business to consolidate & present demand & supply movements In line with business change. You'll work with the Capacity & Forecasting, Global Service Delivery, Finance and Transformation teams to co-ordinate demand & supply changes because of GCX initiatives and report on progress against targets spanning multiple channels and locations.About the RoleBuild global tracking of all movements to planned demand & supply through a number of business portfolios e.g Growth Initiatives / Regulatory Changes / Operating Efficiencies / Business Transformation activitiesConsolidation of outputs from individual market plans to create a Global overview for presentation to Exec leadership on planned metrics and movements to plan against strategic priorities and goalsBuilding positive relationships within the Planning function to stay on top of all changes to planOwn & support the monthly engagement cycle with Global Service Delivery Directors across all markets and other support teams to agree resource plans / future spendWork closely with Transformation teams to assess and agree business impacts, sharing with the relevant planning teamsResearch, develop and deploy new tools and processes to improve control change management within the Global planning teamProvide accurate and relevant insight into variations to forecast for both demand and supplyTake the lead for Planning on consolidating annual budget forecasts in conjunction with Finance providing cost variance analysis to explain movements throughout the yearAbout YouExcellent analytical and presentation skills. Can think systemically and accurately and distil sophisticated information into a comprehensive and concise storyStrong eye for business. The ability to relate Long Term Planning processes and objectives to broader business issues and vice versa.Understand the details of your business plans and performance. Be able to explain variance to the plans and callout deviationsExcellent communication and engagement skills, ability to take complex information and simplify into partner languageProven understanding of WFM systems, tools, and processes with the ability to identify and implement best practicesGood decision-making capability, knows how to drive decision making in the organisationProven experience in Contact Centre Planning or Operations with significant understanding of Forecasting & Capacity PlanningAbility to develop strong professional relationships and influence peers and senior leadersStrong people focused leader passionate about people development and growth.Highly proactive, willing to take ownership, requires limited oversightBenefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.Here at eBay, we love creating opportunities for others by connecting people from a diverse set of backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/#LI-ML1eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes residents of Colorado, Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
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