Senior Business Performance Manager

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.Description:As Senior Business Performance Manager, this role will report to the Director of Business Performance in the wider Performance Delivery team.In your role as Senior Business Performance Manager, you will drive compelling analysis and insight led action planning and delivery, identifying, and creating relevant solutions to customer and business wants and needs in line with, and informing, GCX, business performance, strategy. Excellent relationship management, strong intellectual curiosity, collaboration and storytelling are key to unlocking impact.You will interact and work closely with global GSD Teams, Finance, Global Learning Organisation, Global Work Force Management and other regional and global organisationsResponsibilities:Collaborate with partners to scope and scale, customer and business, risks and opportunities to drive GCX StrategyContinual analysis of the macro environment and translation of new and emerging trends to practical performance management plansEstablish predictive and dynamic critical metric modelsIndustry benchmarking and engagement to embed best in class Operational and Planning practices and ways of workingSupport annual planning and budget cadencesParticipate in and lead cross functional, indirect, teams/projectsProvide ongoing insights into business performance, inc. a range of regular outputs and adhoc insight / MI requests.Support and provide critical insights for the Director of Business Performance to enable the GCX leadership team to have insight led performance conversationsRequirements :5 years plus experience in similar or related role, committed provision of Operational insights and analytic recommendations to Exec team membersNaturally curious with exceptional problem solving combined with storytelling, translating analytical and market insights into clear recommendations, effectively delivering to technical and non-technical partnersDeep analytical attitude: Strategic & dynamic thinking with the ability to turn strategy into action planning & commercial excellenceProven experience managing internal and external senior and exec partnersAbility to influence and lead teams both directly and indirectlyAble to demonstrate strong collaborator management and presentation skills to support bringing others on the journey.Proficient using data, insight, research and experience to bring clarity to ambiguity. Communicating complex technical topics in clear simple terms, both verbally and in writingAble to spot and pursue opportunities as well as to translate high-level directions into practical projects and lead/drive their completion with minimal supervision.Candidates will be able to demonstrate both qualitative and quantitative data to generate insights, recognise trends and initiate actions.Extensive experience and understanding of GCX / large operations working and reporting at a senior levelDeep understanding of Call Centre Operations and common critical metricsSelf-motivated individual with the ability to work independently, confidently and professionally, required whilst managing tight deadlinesHighly adaptable to adjust to changing business needsAdvanced user with regard to MS Office applications particularly MS Excel and MS PowerPointExpertise with business intelligence and/or data visualisation tools such as Tableau, MicroStrategy, SQL Data warehouse, etc.Qualifications:Bachelor’s degree or equivalent in a complementary disciplined preferred but not essential depending on experienceBenefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/#LI-ML1eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes residents of Colorado, Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.