Loyalty Manager

Job title: Loyalty Manager“We empower people and build economic opportunity.”Looking for a global ecommerce leader where you can shape how the world buys, sells, and gives? If you said yes, eBay wants to talk to you! Where you can just be yourself, do your best work, and have a significant impact for people across the globe.Our vision for commerce is one that is enabled by people, powered by technology, and open to everyone.We employ outstanding people who do meaningful work that has a tangible impact on the lives of individuals all over the world.We are looking for a Loyalty Manager to increase engagement with our eBay Plus Loyalty Program. The ideal candidate will have a strong background in loyalty, and understanding of the digital marketing space.About the teamOur diverse team is responsible for our eBay Plus loyalty program at eBay, working with eBay’s most loyal customers.We truly live and breathe a one team culture. We shun silos and collaborate to bring the best experiences to our customers.We’re a fast-paced and agile workplace backed by a fun environment that is passionate about helping our people learn and grow in their careers faster than anywhere else.About the role:The role sits within the eBay marketing team, reporting to the Head of Loyalty. In this role you will manage the eBay Plus loyalty program to drive profitable engagement, lifecycle management and retention of new and existing eBay Plus members.Here are some things you’ll find yourself doing day-to-day:Managing the Loyalty P&L – working with our Finance and Analytics partners to ensure we have a clear view on our expenses and revenue associated with the program.Driving member acquisition via paid and owned campaigns.Develop retention strategy for existing members e.g free trial conversion, monthly membership conversionWorking with our customer facing GCX team to manage Loyalty queries and resolve issues.Developing our onboarding and lifecycle strategies for eBay Plus customers to ensure members connect and engage in the program.Working with cross functional teams in marketing operations and with external agencies to execute loyalty campaignsUsing data and analytics to report on and optimise campaignsWorking with Product team to implement onsite experience improvements that drive engagementThe person we’re looking for:Experience of working within a loyalty programBachelor’s degree in relevant fieldStrong analytical skills & attention to detailYou’re agile and thrive under pressureYou put the customer at the heart of what you doA multitasker who can drive multiple projects and project streams at one timeAbility to influence others and establish relationships across the organisationDrive to hit financial targets#LI-DW1A bit about eBay:At eBay, we 're passionate about connecting people with the things they love. As the world’s biggest online marketplace, we pride ourselves on technology-led innovation and want to help craft the future of commerce in Australia and the world.We connect millions of buyers and sellers around the world, empowering people and creating economic opportunity for all.We make a difference around the world though our global commerce platforms, our people and our commitment to social innovation, and we care because our customers depend on us.We celebrate diversity at eBay:Being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do every single day.Our founder, Pierre Omidyar, a French-born Iranian American, started eBay to create economic opportunity by connecting people from widely different backgrounds and geographies. Diversity and inclusion at eBay goes well beyond a moral necessity – it’s the foundation of our business model and absolutely critical to our ability to thrive in an increasingly competitive global landscape.We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe and included, and that you can bring your unique self to work.To learn about our Diversity & Inclusion click here.eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.Jobs posted with location as "Remote - United States (Excludes CO, HI, NM, NYC)" excludes residents of Colorado, Hawaii, New Mexico and New York City. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.