Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.Seller Relations Manager C2C (f/m/d)About The TeamThe eBay C2C team is looking for a Seller Relations Manager (f/m/d). You will be joining a highly energized team with a strong passion for eBay and the strive to raise consumer selling on eBay.de to the next level. Consumer selling is a business that is driven by the customer motivation of sustainability and is deeply rooted in eBay’s DNA and an essential part of the company’s ecosystem. You will help shaping the strategy for consumer selling by optimizing seller relations and crafting measures to solve customer problems.ResponsibilitiesThe Seller Relations Manager eBay C2C will lead and develop multiple, cross-functional projects within the consumer selling team. The role includes strategy definition, operational cadences, daily project management and relationship with cross-functional collaborators.In particular, the role will focus on the following areas:Building up and implementing an end-to-end strategy for our private seller community on eBay site as well as on Social Media platforms where eBay directly interacts with private seller, close alignment with SoMe and Seller Community managers and MarketingOptimizing our seller support strategy and tools implementation along seller lifecycle including nursery of new sellers, retention and support of existing sellersBeing the source of truth for our voice of private sellers from all customer touchpoints (i.e. survey data, feedback via customer service, SoMe channels and other platforms), extracting a sense of trends / hot topics in the seller communityContent creation – developing and executing a seller content strategy to shape eBay’s position as platform for private selling (and buying)Driving further verticalization of C2C selling in close alignment with all vertical partners (eBay focus verticals in particular)Responsibilities IncludeProject Ownership, driving category insights as well as marketing, product trends, market data, industry dynamics, customer selling trends and the competitive landscape to assess growth opportunities and product improvementsRun business performance based on defined critical metricsBuild and strengthen relationships internally and externally to identify and implement scaling opportunities and resolve all operational issuesCross-organizational collaboration with other teams (marketing, trading, customer service, product, analytics, and others) in conceptualizing, planning as well as implementing campaigns and initiativesRequirementsPassion for consumer selling and buying3 years+ of proven ability as a Project Manager and/or Category ManagerExpert in running complex and cross-functional projectsAbility to work tactically & strategically to drive & respond to business performanceExcellent communication and presentation skills in large or small group settingsGreat team mate with strong social skillsOutstanding academic results, preferably business, economics, or business engineeringFluency in German and EnglishDon’t meet every single requirement? At eBay we value diverse perspectives and experience. If you are excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.What we offer:Dynamic, international teams with very skilled personalities, a real passion for e-commerce, good vibes and a good sense of humorWe offer continuous development through active trainings, workshops & conferencesCompetitive salary and excellent benefits such as conference & education budget for language courses, soft skill training and mentoring, company pension scheme, employee stock plans, mobile phone for business and personal use and regular off-sites & team eventsFamily friendly company (e.g. part-time is also possible).An exceptional campus with fitness center (Yoga, Pilates, cycling), table soccer, bike rental, coffee-bar, canteen and shuttle-service from S-Bahn Wannsee to the campus.Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/#LI-SH1#LI-HybrideBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes residents of Colorado, Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
View Original Job Posting