eBay Inc. (Nasdaq: EBAY) is a global commerce leader that connects millions of buyers and sellers in more than 190 markets around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. Founded in 1995 in San Jose, California, eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. In 2022, eBay enabled nearly $74 billion of gross merchandise volume. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com.Position summaryThis exciting opening will work within the Consumer Selling (“C2C”) team. The role will be UK focused, but there will be the opportunity to collaborate with other markets.Consumer sellers are the foundation on which eBay was built -- they enrich our marketplace with their unique inventory, represent the bulk of our bustling seller community and further our ecosystem through the buy-sell flywheel. Improving the core experience for these sellers is a top focus at eBay and we are committed to creating a best-in-market proposition. The individual will be responsible for driving efforts to retain eBay’s market leading position in consumer selling in the UK.As C2C Head of Operations, you will be required to articulate and drive implementation of the highest priority opportunities for UK consumer sellers and buyers of pre-loved.We’re looking for an energetic, passionate customer champion who will lead end-to-end experience improvements across our marketplace and be responsible for the P&L outcomes.Responsibilities include…Benefit Quantification: Build the case for change using seller data, analysis of financial and operational metrics, and competitive benchmarkingGo to Market Strategy: Build and drive a go to market plans in conjunction with Marketing, PR, Customer service, Legal, Trust and Risk.Results and Accountability: Define key performance indicators, design experimentation structure and measure results. Own reporting of seller health KPIs and insights to leadership.Roadmap and Planning Ownership: Manage annual planning process and ongoing consumer selling customer plan. Drive delivery against roadmaps working with stakeholders from global teams.Cross-functional Leadership: Collaborate with partners, aligning to shared strategies and goals, championing seller experiences, and innovating across teamsAbout you…You will naturally employ a ‘customer first’ end-to-end approach and are thrilled to be creating engaging experiences for customers.A committed, independent, self-starter comfortable working in a fast-paced environment and managing complexity.Excellent organizational and written/verbal communication skillsAble to inspire cross-functional teams, with the ability to build deep trust among partners and deliver projects across matrixed teamsYou like making evidenced based decisions, with high level of comfort with analytical approaches and quantitative methodsYou have experience in setting goals and discipline yourself to include timelines and measurements against these, ensuring that you have a clear destination and roadmap. Familiarity using measures like NPS, listing and conversion funnels and financial resultsA natural ability to think end-to-end across customer and business touchpointsFinally, a background or strong understanding of ecommerce or retail is key plus first-hand experience of selling on eBay, Facebook or other online marketplaces is an advantage!Benefits:Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about our Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/#LI-FG1eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes residents of Colorado, Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
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