Position SummarySeller Account Manager is responsible in the overall management of seller accounts with the objectives to grow the GMV and maintain the Trust and safe performance.ResponsibilitiesSupport seller account performance and growth by driving a promotion + training, and work with related stakeholders to address them.Keep updated on related product, policy and marketing / campaign information or changes and provide prompt education and discuss and manage the information.Educate sellers for any trust related violations or poor trust related performance, and work with sellers on performance turnaround when applicable.Do account research such as performing data analysis to identify and highlight how business is trending, potential growth opportunities and risk, engage with sellers to understand their business objectives and create business plan to help sellers grow the business.Work with sellers to establish business KPI and drive execution of business plan. This may include working with internal and external stakeholders to provide related support.Prepare and lead seller visits and webinars independently.Prepare sales and trust tracking reports as required for performance tracking and review.Deliver business result by working with the whole team, engaging in best practice sharing etc.Manage a portfolio of sellers by using business analytics expertise to proactively identify and realize opportunities to increase revenue and performance. Support the development of these seller's-ongoes growth and successSolid experience in program management, at least leading one project which high value to teamExhibits a broad base knowledge of multiple or related industries as well as an acute business understanding such as market and online trends, competitor analysis and customer needs with strong analytical mind, leveraging as inputs to business plan for sellersOrganizes internal/external resources in response to customer needs.Ability to direct and motivate others such as provide coaching or mentorship to new-hires or low performance with proved positive resultDemonstrated ability to drive for results and strong negotiation skill such as push sellers achieve a high YoY GMV growthScale up power seller activities by providing constructive business consultation and key business issueSupport seller business growth through timely policy/platform changes update, selling strategy consultant, and key account issues solvingWork collaboratively with external and internal resources, including trust & safety team, product management team, marketing team, and business development teams to meet the business targetsParticipate cross-function project management, Work closely with cross functional teams for business development and best practice sharingLead or organize seller big event or workshop independently, ability to leverage internal & external resource to support the event successfully.Position Qualifications Quantitative skills (including database analysis)Strong interpersonal & communication skillStrong quantitative analysis skill and data analysis skillEnergetic, self-motivated, result-oriented and able to work under pressureSolves problems effectively and proactively propose a solutionSelling skill & industry knowledgeExcellent skills in MS office incl. PPT, Excel & wordStrong learning & self-improving abilityBusiness level in English and Native JapaneseBeen in Seller Account Management (L22) for at least 2 years, keep good performance record at least 2 years within team, no ethics/disciplinary issue.Please note the following when applying for eBay Japan's positions:2 days/week work-onsite is required, and 100% work-from-home option is not available. Relocation would be required at the candidate's expense in case s/he lives afar from our office in Tokyo.Only candidates residing in Japan are subject to be considered.Foreign nationals must already have working visa/status at time of application. Please be noted that we will check your working status.Background check is required.The compensation will be custom-determined based on the individual's experience.#LI-TM1eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes residents of Colorado, Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
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