Seller support team will be required to partner with eBay Members over the phone, via email or chat. We work both proactively & reactively. As a direct point of contact for our customers, you will represent us to a very high standard of professionalism.Responsibilities:Dealing with reactive issues with eBay High Value customers via inbound and outbound email mainlyPossibility to expand communication channels, like Phone and Chat to make outbounds for taking care of customers’ account health proactivelyBuild and sustain an extremely high level of skills centered on sophisticated customer handling and superior communicationExpress a significant capacity to troubleshoot all products related to the eBay platform and clearly offer solutions or recommendationsOwn customer issues to the point of resolution, keeping customers updated throughoutEnsure all information related to customer issues is logged and trackedProvide a quick and thorough understanding of customer priorities & identify key improvement areas. Understand our customer needs & act with the customer in mindBe an advocate and ensure satisfaction of the High Value customer groupProvide up-selling, cross-selling and account retention services as directed or neededInteract with internal stakeholders, advisors, policy makers and technical teams to assist with speedy resolutionAchieve Quality, Satisfaction & Metric driven Targets as set out by Team LeaderUtilize discretion and deliver timely judgments with the primary goal of resolving the client problem and retention of a satisfied customerPerform related duties as assignedRequirementsPrevious customer service experience/call handling environment is welcomedCustomer orientation and ability to adapt to different types of charactersA proven ability to deal with challenging customers and situationsMust be proven performer in achieving metricsAn excellent communicator with the ability to build and maintain strong working relationshipsAbility to work in a team-oriented, collaborative environment and a willingness to pitch in where needed.Proven problem-solving skills and experience in delivering practical solutionsAbility to multi-task, prioritize, and manage time effectivelyA high degree of flexibility, team spirit and independenceTechnical skills: familiar with working on the Internet with a working knowledge of Microsoft Office programs such as Outlook, Excel and WordMust be able to type 25+ words per minuteGeneral understanding of eBay - it is an advantage if you are a buyer or seller on eBayFluent written and verbal Japanese essential (Minimum of JLPT N1 level equivalent Japanese language proficiency is required)Business level written and verbal English essentialPlease note the following when applying for eBay Japan's positions:2 days/week work-onsite is required. 100% work-from-home option is not available. Relocation would be required at the candidate's expense in case they live afar from our office in Tokyo.Only candidates residing in Japan are subject to be considered.Foreign nationals must already have working visa/status at time of application. Please be noted that we will check your working status.Background check is required.The compensation will be custom-determined based on the individual's experience.#LI-TM1eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes residents of Colorado, Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
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