Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.Senior Manager – Trust TransformationWe have set company-wide goals to make transformational changes in our end-to-end experience to provide a safer, more trusted experience for users of eBay. With that focus, this role will immediately have a highly visible impact on the business and platformAbout the role:At eBay, Trust is a critical global function tasked with ensuring the safety of the millions of buyers and sellers on the eBay marketplace. This includes developing best in class detection & prevention systems and protection policies to shield customers from those who attempt to commit fraud on our platform.eBay’s Trust team is fast-paced, dynamic, and proactive. In this role, you will focus on three key areas:Improving the buyer and seller experience across the safety measures the Trust team puts in place: that means ensuring that the end-to-end experience and tools the team uses to prevent bad actors from causing issues have a minimal impact and are clear and easy for our good customers to navigateProtecting our sellers from the experience of bad acting buyers, which includes detection and prevention of scams, return policy violations and any form of virtual shopliftingEnsuring Trust is effectively supporting and enabling the strategies of our global businessThis role will partner closely with key leaders in Category, Product and Risk teams across the company to inspire and earn the trust of our buyers and sellers.Key Responsibilities:Protecting our sellers from bad acting buyersRefining our policies to minimize the potential for abuse and identifying strategic areas where eBay will invest to protect sellers from abusePartner with our Data Science team and third parties to develop predictive capabilities to identify individuals at risk of abusing sellers on our platform through virtual shoplifting, return policy violations or policy gamingArchitecting product changes to prevent these bad acting behaviors and working through the annual planning process to get them prioritizedInfluencing senior leadersDevelop fact-based cases for initiatives you have identified as impactful for our customersBuild and deliver high impact analysis and presentations to secure approval and/or resources from senior Business, Product and Risk and Protections leadersParticipate in regular forums with leaders across the company to review the progress, plans and impact of initiativesWhat we need:We are looking for a results-oriented individual who will have end-to-end ownership of critical initiatives globally and be accountable to hit ambitious targets. We want an individual who is proactive, willing to lead and who can both think strategically as well as lead cross-functional efforts to deliver on key global initiatives. You will also be analytical and fact-based in your decision making. The ideal candidate will have:5+ years of work experience preferable in e-commerce companies with roles in trust & safety, corporate strategy, Lean Six Sigma-based continuous improvement, change management and/ or shipping/logisticsTrack record and proven leadership ability to facilitate and drive process and product improvementsCommitted to results: biased toward action and constantly pushing towards deliveryAbility to balance attention to detail with swift execution: we need to do things quickly, and we need to do them wellStrong communication and presence, especially with senior leaders of the organizationProven track-record of project/program management, multi-tasking, and influence both with and without formal authorityExperience analyzing data sets to provide user behavior insights and tackle business problemsTrack record of taking initiative and delivering substantial results in your previous rolesExcellent interpersonal skills and proven ability to navigate a cross functional matrixed organizational structure to meet individual and shared goalsWhat we offer:A versatile job in a dynamic, international and growth-oriented team, anchored in the global eBay organization.An international environment with attractive compensation and career and professional development opportunitiesA fun team, passion for what we do and how we do it, and a good sense of humorBenefits:Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/The pay range for this position at commencement of employment in California, Washington, or New York City is expected in the range below.$144,000 - $216,150Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes residents of Colorado, Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
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