Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.Team OverviewWe are seeking a Senior Manager to lead our eBay Live Ops team! eBay Live is a new way to sell on eBay, where sellers and buyers interact live on video. eBay sellers build buyer trust, expand their customer base, and grow repeat business through consistent and engaging live streams on eBay Live. eBay buyers can view, chat, ask questions, give feedback, vote, and buy online during eBay Live selling.The RoleWe are currently in beta stage, and have held a number of livestream commerce events with select eBay sellers in the last few months. As this initiative expands, we are looking for an experienced team leader who will play a pivotal role in driving scale and success. This role will lead a team of operations resources who will drive, own and support live streaming operations in a fast-evolving environment. Visit https://www.ebay.com/ebaylive/ for sampling past events and to see what’s coming up next!ResponsibilitiesLeads Strategic planning & ongoing business reviews for eBay Live operationsCreate operational playbooks, new processes and drive execution of eBay Live eventsBuilds learning agendas and develop readouts to drive test-and learn strategyLead a team of operations resources (as well as co-own as an individual contributor) to support eBay/ seller live streams - from event planning and setup, to event execution support and post-event findingsLiaise with cross-functional teams and provide thought leadership and implementation support for new operations processesDevelop goals for the initiative with cross-functional teams and support functions, incorporating findings from each stagePartner with product & engineering teams to scope, develop & launch key features / new tools (e.g. workflow process automation; platform tools such as seller merchandising tools, inventory sourcing tools, drops etc.)Create and host webinars to teach standard processes and best practices to sellers that will drive adoption of eBay LiveDevelop seller incentive funding model and create a scalable process brand activations on eBay LivePartner with eBay Legal, Policy, Risk, Trust & Safety teams in their efforts to ensure all processes and programs mitigate business risk while achieving key business goalsTravel requiredQualifications6-10 years of experience in tech operations, preferably at a commerce marketplace or in social commerce.Live streaming operations experience is a big plus. Streaming experience on platforms like YouTube, Facebook Live, Twitch etc. preferredPrior experience in creating and implementing operations processes with high customer empathyExcellent verbal and written communication skillsBenefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/ The pay range for this position at commencement of employment in California, Washington, or New York City is expected in the range below.$144,000 - $216,150Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes residents of Colorado, Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
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