Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.Summary:Our eBay Customer Service Technology team is looking for a Senior Product Manager to lead the strategy and implementation for messaging platforms as part of our Integrated Teammate Tools solution set. This Product Manager will be key in influencing the direction of how eBays assisted service experiences incorporate messaging in a scalable and highly efficient manner.The Role:This Senior Product Manager will lead strategic discussions, assess business priorities and goals in order to guide our strategy for delivering the integrated messaging platforms as part of our broader Assisted Service transformation Initiative. They will demonstrate deep product domain knowledge together with analytics to define our product roadmap, ensuring the successful delivery of this ever increasingly important customer communication method. Through effective communication and global partnership, they will improve our ability to assess end-to-end customer service experiences leading to delightful customer experiences and positive business impact. They will work with our product and engineering teams to keep up to date on our current and upcoming capabilities to be able to recommend high-level solutions to drive our strategy. With minimal guidance, they will lead Sprint planning, Sprint Backlogs, and sprint execution.Responsibilities:Manages the design process through multiple waves of divergent and convergent thinking.Defines global requirements for an end-to-end customer experience. Specifications rarely require clarification. Consults effectively with other product teams.Adjusts requirements based on new data or strategy changes. Influences designers on front-end experience specifications.Designs tests to evaluate solutions with data. Adapts analysis to specific situations with global implications. Seeks out appropriate data from other teams.Understands systems and technologies related to their domain. Knows all the services required to support a specific user scenario.Facilitates all aspects of the technical design in collaboration with engineering effectively across multiple teams and platforms.Qualifications:5+ years of Experience as a Product Manager in Customer Service Technology including Assisted Service, Contact Channels, Teammate tools & workforce optimization.Demonstrable experience with delivering integrated messaging experiences as part of a customer service solution set.Must be able to align working hours to ensure maximum overlap with key business partners in Europe.Influenced or defined the detailed strategy for delivering game changing solutions.Proficient in defining engaging UI experiences as wireframes or low fidelity mock ups.Deep understanding of the core concepts of CRM and E2E Case Management in complex organizational structures.Ability to convey customer and teammate needs through effective storytelling and presentations.Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/#LI-AS3eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes residents of Colorado, Hawaii and New Mexico. 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