Looking for a company that inspires passion, courage, and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay!The TeamWith innovative and exciting operational initiatives, the Authentication Operations (Auth Ops) team is a fast-paced and passion-filled team to be a part of. This team has optimally launched watches, handbags, trading cards, and sneakers authentication in the US, CA, AU, UK and DE in under two years. We are a group of different teammates who together drive a complete business and are seeking a Senior Lead Learning Design and Delivery Specialist.The RoleThe Sr. Lead Learning Design and Delivery Specialist will report to the Sr. Manager, Learning, Development and Engagement and be responsible for the execution of all aspects of learning for the Auth Ops organization from point of analysis, to design, development and implementation! This person will be an experienced and dedicated learning resource that will support various types of training, and coaching to include new hire onboarding, process and technical job training, professional skills, etc. This individual will also mentor or support newer trainers as well as their Learning Leader as needed.The Senior Lead Learning Specialist will be responsible for managing classroom training and on the job training (OJT)for classes of varying size in person or at times virtually, and ensuring employee accountability, getting results in key areas identified to address skill gaps, new hire needs and professional development in the organization.Responsibilities include but are not limited to:Designing relevant training solutions to address business needs from new hire, updates to product or process and ongoing professional developmentSuccessfully delivering required content and providing leadership in all trainings including OJT periodsRepresenting training effectiveness to management through training evaluation, analytics, and detailed analysis that pinpoints changes in behaviors, root causes, and successes or opportunities of training interventionsLeverage other resources as appropriate to ensure effective design & delivery of training solutionsPartner with Leadership to coordinate the scheduling and execution of training across multiple sites, time zones and rolesEnsure all administrative tasks are completed on time and with high quality (i.e., training coordination, materials, scheduling of rooms, rosters, scheduling make-up classes, etc.)Seek ways to ensure consistency not just in region, but across the entire organization.Confidently interact with organizational leaders and can represent the learning function and organizational goalsBe a brand ambassador, promoting eBay’s DNA, mission, vision, and valuesRole-Model for Teammates and other Trainers, allowing them to observe you interacting with customers or delivering trainingBe creative in ways to modify/improve training delivery and processes to gain efficiency and effectivenessQualificationsThis is a Hybrid Role requiring onsite work out of either our Moonachie, NJ or our Las Vegas Nevada officeBachelor’s degree or equivalent work experience applicable to this role4+ years’ experience with adult training delivery dealing with multiple delivery types: Instructor Led Training, blended learning and virtual classroomsDemonstrated business insight (eBay Policies, process, etc.) Experience working within operations environmentsSolid understanding of learning & development standard processes and demonstrated ability to apply in a business and operations environmentExcellent Presenter for both small to large groups and to all levels within the organizationEffective communication skills, both verbal and writtenCreative and adaptable to various learning methodologies to ensure transfer of learningCan deal with ambiguous or ambitious situations to define requirements and implement for successAbility to effectively navigate, influence and adopt changeProven track record of establishing strong relationships with key partnersAble to work a flexible schedule to potentially deliver training at all hours of operation to support a global organization. 30-50% travel required.Familiar with frontline worker, operations and warehouse environmentsDemonstrated organization, planning, and project management skillsStrong analytical and problem-solving skillsTight-knit collaboration skills and ability to adapt in a constantly evolving environmentFunctional and Technical skills (Microsoft Office, Zoom, etc.)Coaching background and skills in a learning settingAbility to maintain a global perspective through all phases of training & project managementBenefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.Here at eBay, we love creating opportunities for others by connecting people from widely a diverse set of backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you can bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/#LI-JG1eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes residents of Colorado, Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
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