UK Premium Services Team Leader

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.Premium Services Team Leader We are looking to recruit dynamic and flexible team leaders who will proactively lead our Customer Experience teams daily in order to deliver on our unifying purpose of helping our customers by solving their problems in the quickest, simplest, the easiest way possible …and make them feel great about eBay along the way. Our Team Leaders are obsessed with the customer experience. Build and foster highly empowered teams who are connected to our mission. Team leaders execute against our priorities at pace in a changing and dynamic environment.Responsibilities:Customer Experience ManagementEnsure differentiated customer experience is at forefront of all department actions & work to actively enhance customer experience through implementation of required coaching, programs, systems or processes that provide positive impact to eBay communityWorking as an integral part of the Operations team to ensure Customer Service metrics including Customer Satisfaction and Quality are metContribute to the organisation, execution and ongoing monitoring of the key department performance metricsPeople & Performance ManagementMaintain excellent level of teamwork by incorporating a positive attitude, being supportive in words and actions, embodying the core values of eBayCreate a phenomenal place to work for the team - leading, motivating & developing team membersResponsible for reaching goals/objectives with their team, actively driving personal development & skills acquisition, coaching as requiredParticipate in the interview and selection process for new hires within areas of responsibility and centre wide as requiredAdminister disciplinary actions according to HR policies. Notify senior management and Human Resources of any issues of concernOperations Planning & ManagementAnticipate future demands & develop plans accordingly - communicate any concerns as relevantChip in to the implementation of workflow process improvementsEnsure team members have the information they required to perform their role and understand their part in bringing the strategy to lifeEnsure the team is adequately prepared for upcoming workflow, systems and/or procedural changesAbility to make sound decisions & required judgement callsNetworking & Organisation Relationship BuildingEstablish relationships with other leaders throughout the organisation to ensure excellent information flow and feedback on impacts of process, policy and product changesWork within teams, peers, international and European in order to facilitate, enhance and improve eBay Culture and the business environment; ensure standard methodology sharing and information exchange takes place on all levelsParticipate in special projects as needed and perform other duties as assignedRequirements:Previous experience is essentialWeekend & Late Cover will be an essential part of this roleExperience across multiple LOBs will be a distinct advantageChange Agility and ability to help manage your teams through change will be essentialKnowledge of ops metrics with ability to translate into day to day performance is a critical part of this roleAbility to maintain highly confidential informationPassion for coaching, managing & developing peopleStrong organisational, communication, influencing and problem-solving skillsPositive attitude, the ability to work well with others and to meet and overcome challengesAbility to handle multiple tasks and be detail orientedAbility to develop and maintain professional working relationships with co-workers and peers.Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/#JobsIE#LI-LM2eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes residents of Colorado, Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.