Sales Operations Team Lead

SmartBear  At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award-winning and industry favorite  SwaggerHub ,  TestComplete ,  Bugsnag ,  ReadyAPI ,  Zephyr , and  Pactflow ,  are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.  About the role: We are seeking a Team Lead in our Business Operations department leading our sales analytics team. This role will partner with our sales organization defining objectives for the team and providing ongoing analysis on the team’s performance and effectiveness. This role will deport to our Director of GTM Analytics. This role will be hybrid in Somerville, MA and will require 3 days a week in office. Responsibilities: Build and help to standardize business reporting for strategic analysis and internal business review. Define weekly, monthly, and quarterly objectives for sales team. Enhance sales productivity by enabling the team to work smarter by simplifying processes and evaluating new tools. Support on-going analysis of sales team’s performance and effectiveness of different plays. Report on process adherence by different sales teams. Coach and mentor junior members of the team. Refine customer segmentation, assist with territory management, and help create a plan to enhance upsell, cross-sell and renewal processes. Support sales spiff programs by updating performance reporting and communication to participants to drive success. We are looking for someone who has: 3 years of sales operations experience. Bachelor’s degree required. Advanced knowledge of Excel (data filters, VLOOKUP, Pivot Tables, Data connections, Macros) Familiarity with CRM systems ( salesforce.com  preferred) Intellectual curiosity Strong analytical and problem-solving skills Ability to use any BI tool is a plus (Tableau preferred) as well as any SQL knowledge Self-starter with ability to function independently and in a timely manner Demonstrative executive presence and ability to influence at all levels of the organization Why you should join the SmartBear crew You can grow your career at every level. We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. We love celebrating our SmartBears; we even encourage our crew to take their birthdays off We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.  We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.  Did you know Our main goal at SmartBear is to make our technology-driven world a better place. SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve. SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclow, Poland and Bangalore, India. We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status. #LI-JG1