When was the last time you had an opportunity to work at a company that was forging an industry and helping people get from idea to impact – fast? Smartsheet’s purpose is to empower everyone to improve how they work.
We are looking for an experienced Solution Implementation Manager to guide engagement and product adoption for launch customers. As a Solution Implementation Manager, you work closely with Sales, Customer Success, Training and Consulting teams to achieve successful implementations. You ensure customers have the best experience right out of the gate, leading to higher adoption, retention and expansion opportunities for Smartsheet.
This full-time position reports to a Manager of Solution Services.
You Will:
Lead multiple concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platform
Collaborate with customer stakeholders to drive timelines, manage scope, and change requests
Design, demonstrate, and build Smartsheet solutions that fit within new & existing customer business needs
Gain and maintain deep technical knowledge of Smartsheet including premium products
Identify product and services expansion opportunities for Smartsheet with the customer's user base
Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale across a variety of industries and business functions
Meet or exceed key performance indicator (KPI) targets aligned to the role
Accomplish other tasks as assigned
You Have:
Bachelor’s degree or equivalent combination of relevant work experience and education (minimum 2 years)
Hands-on working experience in the configuration, customization, and implementation of SaaS applications
Project Management skills: timeline, scope management, project execution.
Strong communication skills with the ability to explain technical subjects to non-technical end user personnel
Experience with problem solving and risk resolution
Highly motivated and resourceful team-player
Willing to travel periodically (up to 10%) based on customer and business need
Perks & Benefits:
HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
Equity - Restricted Stock Units (RSUs) with all offers
Lucrative Employee Stock Purchase Program (15% discount)
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Incidental Sick Leave
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to LinkedIn Learning online courses
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
US employees receive 12 paid holidays per year
Smartsheet provides a competitive range of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive bonus and RSU stock grant upon accepted offer.
California & New York: $64,800 to $97,200
All other US States: $60,000 to $90,000
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
At Smartsheet, we strive xto build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us!
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