Implementation Specialist (Strategic)

Podium exists to help local businesses win. Using Podium, local businesses can simplify the way they communicate with their customers—from collecting payments to facilitating online reviews to launching marketing campaigns, and much more. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. We look for people who are curious, creative and are willing to do the work to be a little better every day. We also embody our company values in all that we do, which always starts with being Customer Obsessed, followed by Be a Founder, Zero Drama, and Enjoy the Ride. Does that sound like you? What you will be doing: Internally lead out the implementation process for strategic accounts utilizing Podium’s products in various industries in a timely manner. Partner with the Strategy, Account Managers, and Sales departments to build out and continuously improve the customer implementation processes Work cross functionally to ensure all and new aspects within each strategic account is set up and updated (new products, users, locations, features, integrations, etc.) Update account product management layouts Ensure all integrations are working smoothly Utilize data tools to bulk upload and provide edits to account setup What you should have: 1 year of experience in Onboarding, Implementation, Customer Success or Account Management at a SaaS company Deep knowledge of SaaS products and services Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users Great problem solving skills, taking a consultative approach to finding the best solution Self starter with prior experience navigating complex customer environments Ability to sort through large volumes of data and drive insights and results Ability to contribute to building new processes and systems Curious & detail oriented to a fault BENEFITS Open and transparent culture - Checkout this video to see what it’s like to work at Podium Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Additional benefits for fully remote employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.