Supplier Operations Analyst

Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We’re not a cumbersome travel management company, nor an online price aggregator. We’re a powerful network that brings hotels and businesses together. Our members save time, money and effort in managing their lodging programs, and our partners get access to loyal, high-value business travelers. It’s a true win-win. Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2022. We expect 2023 to be our best year yet.   Across our organization, we’re powered by exceptional talent. From our large Engineering and Product teams to Sales, Supplier Relations, Member Support, Data, Marketing and Operations, our team is forward-thinking, data-driven and customer-obsessed. We’re also a lot of fun — one of the many reasons we were named a Best Place to Work by Built In Colorado for the past four consecutive years.   We value our individuality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring diverse experiences and backgrounds that will help us unlock our full potential. Click here to view our DNA , and if you like what you see, please read on! The Role: We are looking for a Supplier Operations Analyst to join our ARI (Availability, Rates, and Inventory) team and support our fast growth. This is a key role with management-level visibility in an area critical to the performance of our business. This is a large impact position for someone who exhibits intellectual curiosity, rigor, and a capacity of execution to tackle some of the most critical challenges for the business. Reporting into our Supply Analytics function, you will work cross-functionally to monitor, maintain, and analyze the performance of existing supplier metrics, and proactively identify technical solutions to improve integration quality and performance. This role has broad strategic responsibilities, an opportunity to directly influence the trajectory of the business, and significant growth potential. In this role you will: Monitor and analyze the availability and performance of Hotel Engine's various suppliers Identify and escalate technical failures as well as issues with availability, rates, taxes & fees, or content Work with technical teams at partner organizations to escalate and resolve technical issues or limitations outside of Hotel Engine’s control Support our product, engineering, and supplier relations team to implement new suppliers and connectivity solutions Maintain a robust understanding of hotel connectivity technologies and offerings and act as an in-house expert on this topic Build analyses and deliver trends, data, and market insights to drive our connectivity strategy What we're looking for: 1-2 years experience in an operational role Experience in GDS and hotel connectivity Experience working with data transfer via APIs General understanding of 3 rd party inventory mechanisms (channel managers, direct connects, DHISCO/Pegasus) Comfortability with Business Intelligence tools (Looker, Tableau, etc.) and some knowledge of writing SQL queries Excellent communication skills both in written (memos, emails, decks) and verbal form Proven ability to self-sufficiently navigate projects, collaborate with others, and report on progress Ability to operate effectively and with autonomy in a fast-paced environment with a high level of ownership Track record of rigorous execution and high impact Highly detailed-oriented and exceptional organizational and follow-through skills is a must Cash compensation :   The base salary range for this role is $55,000 - $65,000/year. Final offer amounts are determined by multiple factors, including prior experience, expertise & may vary from the amount above. Remote Opportunities: This role is eligible for remote work within the U.S.     Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.    As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:     Competitive base salaries    Annual performance bonuses   Stock options for all associates + performance-based stock options    Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance    401(k) plan with a match program Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit   Paid parental leave and family medical leave   Hotel discounts through our exclusive platform   The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.