Accounting Manager - Accounts Receivable

See yourself at Twilio Join the team as our next Accounting Manager - Accounts Receivable Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. About the job As the Accounting Manager for Accounts Receivable you will be very hands-on to ensure A/R is accurate and reconciled across multiple subledgers (in multiple systems) to the general ledger.  This is an accounting focused role for all things A/R - including ensuring there is a proper process for Allowance for Doubtful Accounts, bridging the revenue implications when an account is identified as a collections risk, supporting proper account write-off treatment, etc.  It is important for this role to maintain in-depth knowledge of all cash application and accounts receivable transactional processes, however these functions will be performed by another team and so will require close alignment and collaboration. You will be responsible for continuous process improvements within the department to gain month-end close efficiencies and to ensure accuracy and completeness.  As the manager, you will also be responsible for the day to day management of the Sr. Accountant on the team and to ensure aligned and supported collaboration between this function and the cash application, collections, and billing operations teams. Responsibilities In this role, you’ll: Interface with key partners across internal departments and subsidiaries to ensure AR is accurate and reconciled between the general ledger and multiple subledgers. Provide accounting mentorship, support, and training for teams responsible for cash application, collections, and billing operations. In conjunction with the Sr. Accountant, prepare and approve month-end entries and reconciliations, as well as monthly management reporting. Provide reporting on key KPIs such as DSO, and write-off trends within business lines, as well as other ad hoc analysis to help add value by making recommendations to continuously drive performance for all things A/R. Maintain policy for the Allowance for Doubtful Accounts estimate, considering a periodic refresh as circumstances warrant.   Drive continuous improvement of efficiency and effectiveness by identifying, developing and implementing enhancements to processes and systems. Own the day to day management of the Senior Accountant, hold weekly 1:1’s, set priorities, and mentor professional growth. Interact extensively across all functional teams within Twilio and assist as queries arise. Qualifications  Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Curiosity, determination, grit, and internal motivation to solve ambiguous and complex problems. Bachelor’s or Master’s Degree in Business, with Accounting focus. Chartered Accountant is preferred or 5+ years of relevant experience Strong proficiency in US GAAP. 5+ years supervisory experience Possess an in-depth working knowledge of month-end close processes, operational accounts receivable procedures, and knowledge of accounting reconciliations relating to accounts receivables. Excellent verbal and written communication skills to effectively present to team and management. 4+ years of experience at fast growing software or technology companies preferred Ability to efficiently and effectively prioritize the teams work while working on multiple projects. Aptitude for continuous improvement and process redesign. An Excel wizard with experience work with and reviewing large amounts of data. Experience working with very large customer base preferred Desired: Experience working on implementation of new systems.  Experience with Oracle Fusion, Zuora,   Location  This role will be based in our Bengaluru, India What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions .   Twilio is proud to be an equal opportunity employer.  Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at  accommodation@twilio.com .