Director of Operations - US

This is a remote position in the US with regular travel to customers' stores  What we are looking for Focal Systems is currently expanding our operations in North America, and we are seeking a Director of Operations to be an integral member of the Focal Systems team. You will build and lead a highly experienced team of field operations experts focused on deploying state-of-the-art imaging technology devices. The team is responsible for the end-to-end installation and maintenance of Focal Systems shelf cameras that are currently being deployed at scale (think 100,000+ units) at leading retailers throughout the world. What you will be doing •    Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks •    Collaborate with executive management in the development of performance goals and long-term operational plans •    Analyze operational processes and performance, recommending solutions for improvement when necessary •    Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration •    Identifying and targeting areas in which the business can improve operations •    Work with the field teams across the organization to ensure tasks are completed •    Proactively address barriers to success, including being a direct contact for support escalations •    Understanding the customer's business, defining success criteria, and building plans to exceed expectations What you need to be successful •    5+ years in a leadership role with significant experience in managing people and process •    Bachelor’s degree (preferably advanced degree) •    Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management •    Proven ability to plan and manage the operational process for maximum efficiency and productivity •    Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands •    Excellent communication, presentation, and demonstration skills •    Good understanding of account management and customer success •    Knowledge of the retail, mass merchandiser, home improvement, and/or grocery operations, along with the associated information technology stack such as shopper-facing apps, back-room inventory management, and/or retail POS systems is a plus. •    Ability and desire to work independently in a remote environment •    Six Sigma certification •    Startup mentality, team player and willing to work 40+ hours a week Why Focal Systems Strong Values and Mission We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since in¬ception. Exceptional Team We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art. Outstanding Partners We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.