GOAT 中文在线客服

关于团队 我们拥有数百万计来自于GOAT, alias和Flight Club的客户，对于与他们建立并维护长久的关系，客户体验团队至关重要。您将加入一个秉承GOAT“真实”与“创新”核心价值观，全面周到、富有同理心，并能够快速响应的高效协作团队。我们致力于与全球的买家和卖家建立相互信任，为其打造一流的客户体验。   工作职责 排除应用程序和网站的相关技术问题并汇报至相关负责人 遵守公司政策以积极的态度提供实时客户支持，包括消费者支持、故障排除、报告系统升级问题，以及保持规定的工作效率 灵活支持团队其他任务   职位要求 沟通逻辑清晰 具有创业家精神 接受无客服经验，提供系统培训 学习速度快，自我激励，能够独立工作 有着对潮流时尚品牌、用户体验和帮助他人的热情 能够有效地优先安排工作和管理时间 在快速、独立、多方面的环境中成长 拥有较强的组织能力，注重细节 了解在欧美及国内文化差异，通过沟通方式改善整体顾客体验，迎合国内用户的需求 作为团队协作成员，能够根据既定的指导方针做出独立的决策，满足该角色的期望值 可以根据公司业务需求接受排班制度，可以接受周末及节假日调休安排 在相关类型外企工作经验者优先 GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of over 50M members across 170 countries. GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 30 million members across 170 countries. Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers. Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible. The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator. We encourage you to apply even if you feel unsure about whether you meet every single requirement. We look for people who are passionate about what we do, not just those who check off all the boxes. GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants . If you are an EU or UK resident, please review our  EU / UK Candidate & Employee Privacy Notice.