At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.
What We’re Looking For:
The Director of Operations will play a pivotal role in streamlining the operations of our Enterprise division, bringing together all business lines and improving market demand. This individual will be responsible for creating and implementing policies, overseeing the sales and account collections processes, managing Salesforce, and ensuring all units are aware of policies and decisions. The ideal candidate will have extensive experience in the ed tech industry and a strong background in various project management and collaboration tools.
Responsibilities Include, But Are Not Limited To:
Develop and implement comprehensive operational strategies for the Enterprise division, aligning with company objectives and industry best practices.
Analyze business performance with the ability to identify issues, drive to the root cause(s) and develop the appropriate corrective actions
Lead the development, implementation, and coordination of efforts to create business processes to unify and share data, produce smoother workflows, and create greater transparency across Enterprise. Proactively address change management needs to champion the adoption of new processes and practices.
Collaborate with cross-functional teams to ensure seamless integration of business lines and effective communication of policies and decisions.
Oversee the planning, execution, and evaluation of operational projects and initiatives.
Manage the utilization of Salesforce, Jira, Confluence, and other tools to optimize division operations and performance.
Develop and manage budgets, ensuring cost-effective allocation of resources and alignment with strategic objectives.
Engage in the review and approval cycle for certain operational and financial activities to build a strong internal control structure
Implement process improvements and workflow optimizations to drive operational efficiency
Establish, communicate, and implement administrative and operational systems so that the Operations function is positioned to collaborate across the organization and deliver timely and effective results
Collaborate with senior leadership to set short-term and long-term goals and objectives for the division.
Stay up-to-date on industry trends and best practices, ensuring the continuous improvement of the Enterprise division's operations.
Things That Should Be In Your Background:
Subject Matter Knowledge and Experience . Demonstrated experience as a senior-level Operations leader with solid program and project management experience in designing tech-forward business process improvements and system operations and systems management. Working understanding of and conversant in vocabulary related to system implementation, CRM technology project management
Fast and Nimble Learner . Quickly synthesize information, identify gaps, and deliver recommendations. Regularly assess progress and make adjustments to approach as needed.
Strategic Thinking and Communication . Organize complex information into clear frameworks, and identify open questions and areas for further learning. Exceptional written and verbal communicator, with strong executive influence.
Work Product Excellence . Maintain and model a high standard for written and visual communication (e.g. memos; emails; presentations, dashboards).
Judgment . Build an instinct for seeing around corners to anticipate how any given project or decision may impact internal and external stakeholders, and exercise great judgment.
Intellectual Curiosity . Demonstrate an interest in and openness to new ideas, and a willingness to take intellectual risks. Remain naturally curious about technology.
Cross-functional Skills . Experience successfully demonstrating the cultural competency to work across diverse populations and the ability to build authentic relationships with internal and external stakeholders alike
Solutions-Driven . Strong bias to action and ability to work both quickly and to a high quality in ambiguous environments with high levels of change
Client-Oriented . Excel at working through influence, winning the trust of senior leadership and cross-functional counterparts, effectively moving initiatives forward with multiple stakeholders
Teamwork . Self-management skills and ability to work as part of a nimble and fast-moving team; strong multitasking and parallel development abilities
Entrepreneurial . Comfortable with ambiguity and have the persistence to drive processes forward through collaboration and dedication
Minimum required business degree or relevant related postgraduate qualification
Minimum of 8 years of experience
While this position is open to remote candidates across the U.S., we will prioritize those who live in the Washington-Baltimore metropolitan area and who are available to come into our Headquarters in Lanham, MD two days a week.
Benefits & Culture
Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow
We offer comprehensive benefits (unique per country) and excellent work/life balance. Full-time, U.S.benefits include:
Medical, dental, and vision coverage
Life insurance, disability, and 401(k) employer match
Employee stock purchase plan
Free snacks and drinks in-office
Generous paid holidays and leave policies, including unlimited PTO
Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break
The anticipated base salary range for this role is ($100,000 - $130,000), with potential bonus eligibility. Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired.
2U Diversity and Inclusion Statement
At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.
2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com .
About 2U Inc. (NASDAQ: TWOU)
For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com. About edX
edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.
Learn more at https://2u.com/careers/ #NoBackRow
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.
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