Senior Implementation Manager

Flexport is reinventing global trade. About Flexport: We believe trade can move the human race forward. That’s why it’s our mission to make global trade easy for everyone . Flexport is building the platform for global logistics, empowering buyers, sellers and their logistics partners with the technology and services to grow and innovate. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $10B of merchandise across 112 countries every year. With offices on three continents, our team is as global as our client base. Wherever you are, whichever role you play, you’re guaranteed to share your day with passionate and resourceful team members who are in it together. The opportunity: We’re looking for a Senior Manager, Implementation Management to join our growing team. This is a unique opportunity to establish and standardize the Global Implementation Methodology that will be utilized across our organization. The ideal candidate should have the ability to drive implementation workflow and should have extensive experience managing cross-functional projects.  What you’ll do: Support an environment of coaching, feedback, learning and development Support and execute the Global Implementation Methodology designed with flexibility for varied customers and services. Actively engage with all staff levels driving cross-functional alignment and communication consistently across the entire global network. Partner with Sales and Account Management assessing and guiding the client through the implementation lifecycle including engaging in implementation related pre-sale activities. Establish and maintain strategic relationships with key functional teams, Summarize and report out on implementation project status to leadership (commercial, business, and operational) highlighting any barriers to success and proposing mitigation strategies.  Centralize and manage risks, issues and feedback, following the escalation path and recommending proper prioritization.  Recognize and identify themes instituting both short-term and long-term resolutions. What you’ll need: 7+ years of work experience in freight forwarding, international logistics, or supply chain consulting industries A leadership track record of 3+ years of progressively increasing responsible experience leading and developing teams in a dynamic and diversified environment Excellent business, operational, analytical and strategic planning skills with demonstrated strong attention to working in a highly collaborative culture A consistent track record of success in scoping, planning, starting and finishing client facing cross functional projects; Excellent written and oral communication and presentation skills, including being able to present to all levels of an audience Strong interpersonal communication skills that inspire, motivate and build trust, and result in effective working relationships with colleagues and business partners Ability to lead through ambiguity and adapt as needs change with a high degree of initiative and sense of urgency. Courage to challenge the status quo when logic and reason require it. See something broken? Fix it. Worried about not having any freight forwarding experience? Don’t be! Our mission is to make global trade easy for everyone .  That’s why we bring in people from diverse backgrounds and experiences together with industry veterans to help move the logistics industry forward . We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy , a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. The US base salary range for this full-time position: (exclusive of bonus, equity and benefits.) $116,000 — $145,000 USD