About Us
Diligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization.
Position Overview
We have a great opportunity for a Customer Success Professional to join our dynamic team and play a key role in driving commercial value creation through adoption of Due Diligence solutions to achieve revenue retention and customer engagement.
The ideal candidate will:
Have domain expertise Enhanced Due Diligence, ABAC, AML and ESG
Passionate for the customer experience and commercially minded
Be comfortable working with customers in a one-to-many relationship
Drive success by delivering consistent touchpoints throughout the lifecycle to ensure an exceptional customer experience
Key Responsibilities:
Develop and maintain communication with a strong focus on collaboration to all levels of staff and customers
Accurately forecast sales pipeline with a monthly and quarterly focus
Drive customer behavior by analyzing existing programs and using data to measure success
Maximize growth potential by understanding customers’ desired outcomes, and working with the Diligent new and expansion sales teams to identify opportunities for expanded use of customer’s current solutions and the broader Diligent solution set
Increase overall client satisfaction with Diligent solutions measured through Net Promoter Score
Provide a seamless experience through all phases of the customer lifecycle - coordinating with the client implementation and project team, and most importantly, the users of the Diligent applications
Required Experience:
3+ years’ experience in customer success or account management
Strong data analysis and creative problem-solving ability, with a curiosity about clients’ business needs
Persistently positive attitude in the face of challenges
Passionate about technology and identifying solutions to make your customers successful
Superior interpersonal, communication skills and presentation skills (verbal & written)
Experience in sales CRM applications such as Salesforce and Gainsight
What Diligent Offers You
Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and EEO is the Law . We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com .
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
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