Customer Support II

Remote in CO, CT, CA, NY MA, DC, KS, VT, NJ, WA, OR or IL Be part of the early foundational team by helping build AgentSync’s Customer Operations Support function!  This is not your typical CS Support role.  Salesforce-nerd?  Customer-obsessed heart with a Product-obsessed mindset?  Agile-savvy? Natural problem-solver? High EQ and IQ? Let’s chat! AgentSync’s Customer Operations team will be our fastest growing organization for the foreseeable future.  That means, by definition, rapid upward career trajectory and unlimited lateral career mobility opportunities. The CS Support team is on the frontline working with our most valuable asset – our beloved customers.  Our customers have invested their time, resources, and trust in us, and our CS Support team gets hands-on with customers to be sure they are successful, happy, and feel as deeply a part of our product building journey as we know they are.   What you’ll do: Provide hands-on product/customer support for our customers within AgentSync’s culture and values – most especially Customer Love Build and cultivate trusted, transparent relationships with our beloved customers and exceed their expectations during every phase of the customer and product support lifecycle Use your love of Salesforce and deep understanding of AgentSync’s products to understand customer requests, inquiries, and  product feature requirements Use your Agile skills to be the insightful, accurate ‘voice of customer’ for our product, engineering, customer success, sales, and marketing teams Accurately and transparently document, track and effectively communicate customer/product support requests, resolutions, product bugs, and feature enhancements with customers and internal AgentSync teams Create and  iterate on the foundational customer/product support and product feedback loop best-practices processes, tools, and systems for our fast growing CS teams to thrive and succeed   Your experience: 2+ years of work experience in Mid-Market/Enterprise SaaS environment Experience with Salesforce configuration, administration or power user; ie reports and dashboards, list views, data loading, field and object customization. Hands on experience in Salesforce Trailhead or progress towards a Salesforce Admin Certification a plus! 2+ years in hands-on product/customer support, customer success, technical account management role Natural problem-solver, comfortable with complexity and ambiguity  High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business Don’t meet every single requirement?  Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At AgentSync we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. About us: AgentSync is a powerful, easy-to-use Compliance as a Service solution, directly integrating regulatory database sources of truth (i.e. NIPR, FINRA) with core business systems (i.e. Salesforce) so we can automate the critical business processes associated with these compliance requirements. We’re a new-school solution tackling an age-old, ubiquitous problem with smart technology and  automation in a market full of inefficient, high-cost solution options - spreadsheets, manual processes, legacy software, more headcount, outsourcing, etc. Salary: In accordance with Colorado law, the following represents AgentSync’s reasonable estimate of the range of possible compensation for this role, if hired in Colorado. Denver/Boulder Metro $60,000 - $85,000 Denver/Boulder Metro Additionally, this role is eligible to participate in AgentSync’s equity and bonus programs. 100% Company Paid Healthcare Insurance (for you and dependents) Medical Dental Vision Parental leave and return to work childcare care stipend Financial Benefits 401(k) retirement savings plan Other Benefits Unlimited PTO 12 paid holidays per year