Product Operation Systems Engineer

At Dexterity, we believe robots can positively transform the world.  Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work. We’re starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world.  Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities.  Our systems are software-driven, hardware-agnostic, and have already picked over 15 million goods in production.  And did we mention we’re customer-obsessed?  Every decision, large and small, is driven by one question – how can we empower our customers with robots to do more than they thought was possible? Dexterity is one of the fastest growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures.  We’re a diverse and multidisciplinary team with a culture built on passion, trust, and dedication.  Come join Dexterity and help make intelligent robots a reality! As a Product Operation Systems Engineer you will be responsible for ensuring deployment of all robotic systems can meet the desired internal and customer goals. Day to Day Activities: Coordinate and facilitate meetings across a variety of departments including Supply Chain HW Engineering SW Engineering Production Assembly Testing Audit robotic systems in post installation and production phases to ensure proper install and operation Engage with or act as Dexterity remote support to resolve problems (electro/mechanical) Create, Plan, or perform tests in-house or at customer sites to understand and improve reliability of Dexterity robotic systems. Assist in the event of unforeseen events / errors as T2 support for hardware, electrical and network issues. Assist in customer and internal technician training to operate robots in a safe and high-performance manner Assist with deployment and provisioning of robotic systems Test robotic systems in a production setting and document bugs Engage with Dexterity remote support to resolve problems (software/electro/ mechanical) Use field data to see which robot operation features are reliable in production and which need modifications. Assist in the training of warehousing associates to operate robots in a safe and high-performance manner Help improve the overall human-robot interaction experience Draft technical documentation for deploying robotic systems Desired Skills Technical knowledge or similar skills in 1 or more of the following: Mechanical HW & 3D Design (Solidworks) Electrical Systems & Troubleshooting of them Network Engineering & IT SW Programming (Python, Linux, Github) Project Management, Leading others Understanding root cause analysis Attention to detail Ability to balance several projects Startup mentality Robotic Problem Solving, troubleshooting skills Experience in an industrial environment, warehouse, logistics, is highly desired Experience using office software (Microsoft Office, Google Suite) A consistent sense of urgency A willingness to jump in and help any coworker A belief that all tasks have value, and no job is too small A “Whatever it takes” attitude Qualifications: BS/ AA  in an engineering discipline related to robotics (CS/EE/ME etc,) If you don’t have a degree, but have the confidence in yourself to learn our products and industry, please apply.   Curiosity, tenacity, and perseverance trump degrees in this role Attention to detail & general engineering, testing, and debugging skills A commitment to travel and work at customer sites Willingness to work long hours when required to get the job done. Physical Requirements Loud work environment with temperature change due to seasons at office, warehouses and clients’/customers’ locations Walking/standing long hours and exposed to loud environment/machine and during travel Prolonged periods sitting at a desk and working on a computer. Additional Information Travel up to 50%. Must be able to work long hours as needed to complete assigned tasks. May be required to work extended  hours during planned and unplanned maintenance. Equal Opportunity Employer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply for this job