Deployed Engineer

ABOUT RETOOL:  At Retool, we’re changing the way software is built. We’ve developed the fastest way to build internal tools, saving companies time, resources, and engineering bandwidth. Whether it’s refunding orders, underwriting loans, managing marketplaces, rolling out new features, analyzing transactions, or providing customer support, Retool makes it dramatically faster and easier to build internal tools that teams need. We believe that the future of software development lies in being a force multiplier for developers and technical builders, helping them move considerably faster building a lot more software.  We’re looking for highly collaborative people as we build a world-class team to support this mission and we’d love for you to join us! WHY WE'RE LOOKING FOR YOU: Over the past year, our business has been growing at breakneck speed and we’ve been taking on more, and larger, customers. We’re looking to grow our Deployed Engineering team to partner closely with our strategic customers and help onboard them to the Retool platform. The ideal candidate for this role should be able to not only think about the growth strategy of an account but also work with our customers through the technical details of building a complex Retool application. If you’re someone who has strong commercial instincts but also enjoys engineering, you’ll love this role. WHAT YOU'LL DO: Deployed engineers are responsible for working with Retool’s most strategic accounts to assist with all technical aspects of Retool. We’re highly technical and customer-obsessed, and we take a solutions-first mindset. We work side by side with our customers to identify new use cases, build new Retool applications, and continually improve the core Retool product.  From scoping out a new product line for our customers to building out a critical tool that helps a business operate better, our work is different each day. We leverage our technical expertise and relentless curiosity to transform how software gets built. WHO YOU'LL WORK WITH: As a deployed engineer you’ll be working cross functionally alongside an account team of account executives, sales engineers, customer success managers, and support engineers to activate new use cases and drive Retool adoption across our customer base. WHAT YOU'LL DO: Own the onboarding of customers and ensuring their success using Retool  Be a thought partner to Retool customers to help them build out complex internal tools for new teams and use cases  Tackle technical limitations or opportunities in Retool that need solving via code (e.g. a bug, a missing feature, etc.) or partner with our product engineering teams to tackle the problem   Be the voice of our largest customers and represent their needs to the rest of the organization Present the results of our work to a wide ranging audience from engineers to C-suite executives Demo Retool and answer questions about how to make the best use of the product  Create technical content to demonstrate best practices (e.g. sample apps, documentation, videos, etc.) Suss out the blockers for a customer in adopting Retool — and overcome them through content, education, product improvements, and training  Serve as the primary, ongoing technical point of contact for our users Help interview and grow the deployed engineering team THE SKILLSET YOU'LL BRING: 7+ years in a technical customer facing role Strong engineering background, preferred in fields like computer science, math and electrical engineering Strong written and verbal communication skills  Ability to take on open-ended problems in unstructured environments Strong knowledge of SQL, Javascript, and APIs Ability to think on your feet and solve problems during calls with technical customers Retool offers generous benefits to all employees. For more information, please visit the benefits and perks section of our careers page! At this time, Retool is only set up to employ in the US and UK.