Integration Consultant

Why project44?    At project44 we’re on a mission - to make supply chains work.    project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ Freight Tech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce.    If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk.   Integration Consultant We are looking for an Integration Consultant to work alongside sales, support, engagement managers, and customer success to help provide clients with a seamless implementation experience. You will effectively manage post-contract integration projects across a variety of platforms, meeting agreed timelines and maximizing customer satisfaction. You will be working alongside an established team with various backgrounds in logistics, project management and technology.   Key Accountabilities: Facilitate standard project management methodology for all implementations, including, but not limited to: Leading kick-off calls - remote (sometimes on site) sessions providing overview of project44 and outline of the implementation project to the customer. Technical requirements review and deep dive analysis – review the customer setup, way of integrations between P44 and Customer systems: e.g. review APIs in detail, consulting with customer to provide best practices and most efficient set up of the APIs Define and Provide input on test plans for SIT and UAT – work with the customer to develop a comprehensive list of testing scenarios and use cases. Training – remote (sometimes on site) training sessions tailored to the end user. Weekly status meetings – weekly calls with customers to review progress, obstacles, upcoming tasks, etc. Weekly status to be logged within Salesforce reporting. Post-implementation hypercare – ensure the implementation is a success, preparing clear Preproduction / production cutoff plan before transitioning the account to our customer success and support teams. Lead technical project management activities for accounts during the implementation period by driving RAID as an example. Create, update, and distribute documentation on standards and best practices for integration with project44. Configure the project44 platform to enable customers to reduce time to value with project44 APIs. Requirements & Preferred Skills Fluency in English is required; French, Spanish or German are a strong plus. 2-3 years of customer-facing experience in: Customer integrations/implementations, or Software systems delivery, or Supply chain/logistics technology integrations (e.g. TMS: SAP LBN, OTM, Blue Yonder, EDI integration knowledge) Experience working with Postman, Kibana, Salesforce, JIRA, Confluence, Github SaaS, RTTV, Supply Chain and/or project management experience strongly preferred. Ability to work autonomously as well as in a team setting. Knowledge of writing technical documentation and understanding customer requirements and use cases. Ability to run system data analyses for customers. Ability to lead large groups of people using indirect authority to meet critical goals. Ability to proactively identify and communicate risks and opportunities. Strong oral and written communication skills, people skills, and presentation skills Responsible for multiple projects at once, with varying stages of implementation; must be highly organized with a strong sense of urgency to meet deadlines. Some travel might be required due to customer needs. Depending on size of customer and project, travel to customer site in order to kick off project, lead design and testing sessions.