Senior Product Designer

About ngrok Inc. ngrok is simplified, API-first ingress-as-a-service trusted by over 5M developers to get their apps online faster and keep security happy. With one line of code, developers get instant ingress to services with authentication, observability, and other critical controls. All without provisioning legacy proxies, load balancers or VPNs. ngrok’s simplicity has made it a de-facto standard tool among developers, and the world’s top brands — including GitHub, Okta, Shopify, and Twilio — recommend it throughout their documentation. Our employees are low-ego, curious learners with a passion for developer-first tooling. We use our engineering values steward , replenish , engineer, and be there to guide our work. As a company, we set aside an hour each fortnight for shared introspection about anxieties and excitement, both personal and professional. We’re building an inclusive, remote-first organization that sets each individual up to be their best self. We believe the total addressable market for ngrok is in excess of $73 billion and are increasing our growth to capture that. The opportunity ngrok is looking for an experienced Senior Product Designer to help shape the future of the platform and to guide the team in solving the right problems in the right way. As a key member of the Product Development team, this role will work closely with Product, Engineering, and the rest of Design to establish and execute on a vision for several strategically important areas of the product. We’re looking for someone who can take ownership over projects and comfortably lead their team(s) through the entire product design process, from early discovery, to ideation, prototyping, and validation, all the way through delivery of final high-fidelity assets to support the delivery of real, functioning product in our user’s hands. This real will be empowered to bring product design best practices to the team, and to raise the level of quality of product at ngrok. What you’ll accomplish Within 30 days Start building relationships within your team(s) and across the company Learn how the platform works, its history, and where it’s headed Perform a heuristic evaluation based on your first experience with the product, identifying opportunities for high-impact improvements Within 6 months Lead your team(s) through the entire product development lifecycle, from early-stage discovery, through ideation and solution exploration, all the way to delivery of real, functioning product in the hands of our customers Identify and lead initiatives aimed at improving how we build product at ngrok, constantly ensuring we’re solving the right problems in the right way for the right people Spearhead generative research campaigns to uncover previously unidentified needs within our user base Within 1 year Raise the overall level of design quality shown in the products we build Contribute to several high-impact, strategically important projects to transform the product See real world impact from the work you do Skills 5+ years of hands on product design work at technology companies (bonus points for experience working on products for developers) World class product design capabilities as demonstrated through a portfolio - we’re particularly looking for someone who is strong in both visual design and research, and who can connect the dots throughout the process Strong interpersonal and communication skills Comfort and proficiency in workshop facilitation and user research Bonus Points Experience working on products for developers A good understanding of basic networking concepts Basic front-end development experience for building quick and dirty prototypees All candidates must be US-based, and legally authorized to work in the United States. If your experience is close but doesn’t fulfill all requirements, please apply. ngrok is on a mission to build a special company. To achieve our goal, we are focused on hiring people with different backgrounds, perspectives, and experiences! Benefits Compensation for this role depends on level, but we provide a competitive mix of salary and equity. We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%. We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents. We also include long term disability, short term disability, and a term life policy at no cost to employees. We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager will ensure you do the same.