Sales Development Associate

About the Company Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time. Valon Insurance is a new venture within Valon. Its primary mandate is to create new revenue streams for Valon by cross-selling insurance products, developing Valon’s own insurance offerings, and improving the overall customer insurance experience. Insurance Sales Development at Valon The Insurance Sales Development team is primarily focused on growing insurance revenue for Valon Insurance by converting Valon homeowners into insurance customers. The team works closely with cross-functional departments like Marketing, Product, Client Engagement, and Third-party Insurance Agency partners to drive customer conversion. The team is responsible for articulating Valon Insurance’s value propositions to and managing inbound and outbound interactions with prospective insurance buyers About the Role We are looking for enthusiastic sales professionals to help us build the Insurance Sales Development team. As an Insurance Sales Development Associate, you are expected to hit the ground running and start generating leads by calling and emailing Valon homeowners. Sales Development Associates will be provided with a list of target homeowners to contact and solicit their insurance business. As a new and lean team, you will also be responsible for helping us test and iterate on sales processes and marketing content. The ideal candidate is someone who has prior sales experience, is comfortable on the phone, and is able to de-escalate hostile or uninterested customers. Responsibilities Make outbound calls (50+ per day) and transfer leads to our insurance agency partners for customer conversion Manage call campaigns and customer interactions in the CRM platform Own multi-touch customer communications across phone, email, and other channels Work closely with Client Engagement teams to manage inbound insurance inquiries Adhere to insurance sales guidelines, processes, and SLAs Provide constructive feedback on improving the overall effectiveness of insurance marketing campaigns and sales processes Continuously develop interpersonal communication and sales skillset Expected Outcomes Drive 25%+ of target customer to insurance agency partners Ideal Background 2-3 years of sales development, telemarketing/cold-calling, or customer support experience Strong oral and written communication skills Ability to prioritize and manage time effectively Ability to quickly learn and adopt systems and processes Demonstrate a resilient and positive attitude Proven record of driving sales and working in fast-paced environments Prior insurance experience is preferred but not required* *If you do not currently have an active insurance producer license, you will be expected to take and pass the requisite insurance licensing exam within 60 days of hire - Valon will reimburse associated fees for the first attempt. Benefits Compensation: competitive salary and partake in our performance bonus program and 401k plan Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits, One medical membership, and Talkspace to provide mental health support Food & meals: in-office snacks and drinks, Bagel Fridays and regular Food Trucks on premise Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient. Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes or team dinners! Generous time off: 17 days paid time off, sick days, and 11 company holidays Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.   Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.