Workforce Delivery Manager

Viator, a Tripadvisor company, is seeking a Workforce Delivery Manager to oversee resourcing and vendor management globally for the Viator Engineering team and join our fast-growing team in a hybrid-working setup based out of the Lisbon office. With an industry-leading selection of high-quality experiences, Viator gives millions of travellers a month something new to discover, both near and far from home. We believe that we are better together, and at Viator, we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Viator, we want you to bring your unique identities, abilities and experiences, so we can collectively revolutionize travel and together find the good out there. Responsibilities: Responsible for Workforce management planning and forecasting activities for the entire Engineering organization Develop and implement strategies to optimize workforce delivery processes, including resource planning, scheduling, and allocation. Collaborate with internal teams to ensure the timely and efficient delivery of projects, including coordinating staffing needs and identifying skill gaps. Manage relationships with external vendors and contractors, including negotiating contracts, monitoring performance, and addressing any issues that arise. Develop and maintain workforce metrics and reports to track progress and identify areas for improvement. Participate in project planning and forecasting, providing input on workforce availability, skill sets, and potential constraints. Work with Vendor partners to streamline processes for onboarding and Invoicing Support in contractual and pricing negotiations with vendor partners Work with Financial planning teams to ensure alignment on forecasting and budgeting Requirements: At least 4 years of experience in workforce management Knowledge of workforce planning, scheduling, tools and allocation methodologies Excellent communication, collaboration, and interpersonal skills Strong analytical and problem-solving skills, with the ability to think strategically and anticipate potential issues Ability to work effectively in a team environment and manage multiple priorities concurrently. What you’ll get Highly competitive salary along with the following Annual performance-related bonus Generous stock (RSU) award upon joining, with additional awards annually Regular salary reviews and excellent career growth opportunities Very flexible working hours Free meals in the office Starting from 1104€ annual stipend for costs outside the office such as gym membership or home office set up Full family private healthcare and dental Excellent contributory pension Critical illness and full life cover Standard 22 days paid holiday (not including bank holidays) Holiday break during the last week of the year “Summer Fridays” scheme allowing extra days off during the summer Daily meal allowance of 8.80€ per working day Access to LinkedIn Learning platform Application process 30-minute call with a recruiter to learn more about the role Three one-hour interviews with members of the team, covering workforce management topics and what you would bring to Viator. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com .