The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!
The Luxury Account Specialist (LAS) is a key inside sales position at The RealReal. As an LAS, you will drive repeat business by acquiring consigned items from our existing clients within an assigned West/Central territory. You have an entrepreneurial spirit and can adapt to shifting priorities to achieve and exceed sales goals. You're customer-obsessed, adaptable, and passionate about luxury brands, fashion, and sustainability. Above all, you embody the TRR culture through collaboration, driving results, and building for the future.
Eligible Locations: Eligible Locations: AL, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, KY, LA, MA, MD, ME, MI, MN, MO, NC, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, WV
What You Get To Do Every Day
Drive product acquisition from existing consignors and work to reactivate lapsed accounts
Utilize Salesforce to track outreach and manage a lead pipeline
Leverage strong consignor relationships to gain referrals for new consignors
Outreach to an assigned consignor base daily via phone and text (90-100 per day), while balancing inbound correspondence and email
Provide an outstanding customer experience
Set pricing expectations through deep knowledge of luxury product
What You Bring To The Role
Motivated by a desire to win, and ability to self-generate opportunities
Ability to build rapport, establish trust, provide empathy and build credibility with clients quickly
Efficiency and strong organizational, time management and communication skills
Ability to use technological tools with ease G-Suite, Email, Salesforce, CRM
Ability to commit to 40 hours per week
Professional appearance and demeanor
2 years+ of sales experience (preferably in a fast-paced, quota-carrying environment)
Compensation | Benefits | Perks
Base Pay PLUS uncapped commission
$1000/month commission (at target) - top performers at $1500+/month commission
Annual Elite Club Trip for top performers
Monthly sales competitions (i.e. cash | prizes | site credit | stock)
Employee Stock Purchase Plan (purchase stock at discounted rates)
401K (with company matching up to $1000)
Medical, Dental & Vision Insurance
Paid parental leave
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 9 Paid Holidays
An hour of paid sick leave for every 30 hours worked (required for WA)
Up to 40 hours of COVID-19 PTO is available to cover missed shifts following a positive COVID-19 diagnosis
The expected hourly rate for this role is $23.00 - $24.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The commission target for “Repeat Business” Luxury Account Specialists is $1,000 a month. Commission target is split 65% for Points Quota and 35% for Shipped Units Quota. To be eligible for Units commission Shipped Units Quota attainment needs to be 85% or higher. To be eligible for Points commission Points Quota attainment needs to be 85% or higher. Once 110% attainment for Units Quota and Points Quota is achieved, accelerated upside is unlocked. For attainment between 110% and 150% there is an eligible commission accelerator of 2x for attainment between those percentages. For attainment over 150% the commission accelerator is 3x for attainment above 150%.
GHR7738 #LI-AS10 #LI-Remote
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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