Senior Product Manager, Personalization & Search

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team! The RealReal is a unique marketplace with thousands of new luxury consignment items coming onto the site every day.   Every item is unique and can span styles over decades across many categories.  Just as unique as our items, so are our customers’ preferences and tastes.  Personalization and search in this unique KSU world is a fascinating and cerebral problem to solve.  If you’re a product manager that enjoys deep thought, rigorous analytic discovery and quickly iterating with a talented team then come join us! In this role, you will be tasked with showing the right product to the right customer at the right time.  The objective is to balance the needs of the buyer and the seller that drives business results.  You will be empowered to build out the future strategy for the personalization domain, build out business cases, evangelize and get buy-in from peers and stakeholders and finally test, learn and iterate.  Plan to move fast! You will also be responsible for stakeholder management, providing thought leadership, and partnering across functional areas and other product teams to launch initiatives that deliver value to the customer and our business. What You Get To Do Every Day Dig into data to surface opportunities to improve the experience and drive results Creatively propose incremental experiments to learn quickly, delivered through technology Collaborate with development teams to ship impactful customer experience Present to leadership on a regular basis, including scope recommendations, launch strategies, project performance post-launch and go-forward plans Include development teams at the stage of “why” and the problem statement, not after the work has been decided. Data over gut Outcomes over output Driving to key milestones, removing blockers, and resolving issues Become a master of your domain and the go to person for all things search What You Bring To The Role 4+ years of experience in Product Management with a focus on search and personalization (required) Self-motivated and thrive in a fast-paced environment, working independently on several major initiatives at a time Proven track-record: past projects were consistently successful (i.e. met the consumer’s need, met business objectives, delivered on-time with no/few surprises) Creative problem solver. Able to identify real obstacles and viable solutions Outcome oriented: not reactionary; clearly and continuously communicate the desired outcome and work collaboratively to create a path to achieve it Consensus builder. Able to curate and build on the ideas of others in pursuit of the best solution Must be an excellent communicator with strong organizational skills Must have strong product vision & instincts and demonstrate thought leadership Big thinking: should be able to help a small team achieve goals out of their comfort zone Strong understanding of product-building areas including engineering, design, analytics, and user research/insights Must have a great understanding and empathy for The RealReal customers and be their advocate Rigorous: ask hard questions, validate their assumptions, and make sure asks align to the actual needs of the business Have a great eye for a good technical solve and must be able to collaborate with engineers   Want to learn more about our team at The RealReal? Check out our  Technology & Product Blog ! The expected salary range for this role is $160,275.00 - $187,456.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. GH R7616 #LI-ES30 #LI-Hybrid   The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records.  At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.