Quality Control Associate, Outbound

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team! The Quality Control Associate is responsible for inspecting, recording and updating product attributes that have been processed by Copywriters. Proficient and passionate, our associate will report weekly findings and most crucially act as hands-on support to the Copywriting team. What You Get To Do Every Day Conduct QC of 100 units daily Collaborates on training strategies based on QC findings, supports in conducting trainings Ensure quality copy, accurate measurements, condition, size and fabrication of processed units Provide coaching to copywriters in reference to Qc’d product Uphold and maintain company brand standards Conduct and support quality control initiatives for copywriting team Notify management of any identified QC trends and propose training opportunities  Develop positive culture of learning and improvement What You Bring To The Role Proven track record of copywriting success through corrections, QC metrics and return rate metrics Comprehensive understanding and knowledge of all copywriting categories Works well independently and takes initiative Excellent time management skills Ability to prioritize daily tasks and deadlines Proven ability to work quickly and effectively with very strong attention to detail Excellent verbal and written communication skills as well as excellent interpersonal skills Proficient with google sheets/excel   The expected hourly rate for this role is $17.00 - $17.50. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. GH R7706 #LI-RO46 #LI-Onsite   The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records.  At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.