Desktop Systems Specialist II

Smartsheet is looking for a  Desktop Systems Specialist II  to join an already established Corporate IT team to provide the highest quality support to both our onsite and remote employees in a professional environment. We're looking for a self-motivated, and service-oriented person who can make an immediate, positive impact. You will also collaborate & help implement new IT services. In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we provide a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better outcomes. You will report to our  IT Manager  based out of our Boston office, and will work from our  London, UK office 4 days a week with 1 day remote. You Will:  Provide 1st & 2nd tier support to investigate and resolve technical problems remotely and physically onsite at our Smartsheet office in London Support the EMEA team with daily support  Monitor the request queue and provide direct support to users regarding their issues or escalate Provide daily technical support to employees for internal desktop systems software and hardware Perform employee onboarding tasks: machine & account setup, IT peripheral desk setup, and leads IT onboarding training Maintain a detailed inventory for IT equipment and work with our TAM team to ensure assets are being tracked correctly. Manage onsite asset management at London Office Installs, configures and troubleshoots desktop systems, workstations, and laptops Maintain passwords, data integrity and file system security for the desktop environment Communicate technical information to all kinds of personnel Collaborate with your team and identify and resolve trending issues Participate in development of information technology and infrastructure projects Conduct training programs designed to educate an organization's computer users about basic and specialized applications Review existing documentation for areas of improvement Submit knowledge entries to allow greater first call resolution Participate in large scale projects to improve our internal process and procedures  Provide data entry and reconciliation of existing databases and spreadsheets (can maintain complex spreadsheets) for consolidation and validation Organize supplies, purchase accessories and recommend improvements. Work with other IT Department tasks as assigned You Have: An associate's degree in a related area and at least 2 years of experience in the field or in a related area. Desire to work with end-users in a professional manner. Knowledge of OSX & Windows as used in a corporate environment. Communicate clear information to our customers and work with other functions in the business. Understanding of Active Directory, group policy and the Windows security model. Experience troubleshooting hardware: laptops, desktops and a variety of mobile devices. Experience working with and troubleshooting Google G Suite, Mimecast, OKTA,Microsoft Office 365, Zoom, and other web-based applications. Experience in a desktop support environment working through a ticketing system and direct on-call contact with customers. Comprehensive knowledge of IT standard concepts and practices (ITIL & ITSM). Demonstrated ability to manage work schedules, project and task priorities A wide degree of creativity and latitude Legally eligible to work in the UK on an ongoing basis. Perks & Benefits: Employer-paid Private Medical and Dental, additional cost for family members Lucrative Employee Stock Purchase Program (15% discount) Monthly contributions toward your pension Monthly stipend to support your work and productivity 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to LinkedIn Learning online courses Company Funded Perks including a counseling membership, salary sacrifice options, commuter discounts, and your own personal Smartsheet account. Teleworking options from any registered location in the UK (role specific) About Smartsheet: In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, the company delivers a leading cloud-based platform for work execution, empowering organisations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Smartsheet went public on the New York Stock Exchange in April 2018 and currently enables collaboration, better decision making, and accelerated innovation for over 76,000 domain-based customers in 190 countries, including 96 of the Fortune 100. Equal Opportunity Employer: Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us!  #BI-Remote #LI-Remote