Smartsheet is seeking a dynamic leader to expand our Customer Outcomes Journey and Professional Services Sales practice. In this role you will inspire our Customers and Smartsheet stakeholders alike to think differently about how to manage Dynamic Work and enterprise solutions that empower everyone to drive meaningful change.
This role provides an incredible opportunity to be a part of a fast-paced growth company and to be a critical player in a broader industry shift in the world of work. The role will involve leading pre-sales consultants from a value engineering and professional services perspective. This person will advocate for self-service and provide guidance to our account teams that encompass disciplines such as Value Engineering, Outcome/Solution Selling, and Professional Services Scoping.
You will report to the Senior Director, Customer Outcomes Journey.
You Will:
Build and Evolve a self-service scale team for Customer Outcomes Practice
Recruit and grow a diverse team of specialized skills that encompass: Value Engineering, Solution Selling, Services Scoping, and Technology Strategists.
Manage a team of associate value engineers and PS Sales professionals to execute customer engagements/motions and scale initiatives.
Support and advocate for our service offerings, ensure the successful execution of customer engagements from pipeline qualification through to customer delivery.
Design and mature existing self-service pre/post-sales services and collateral for the field sellers to leverage for customer engagements.
Efficiently manages territory and account planning strategy with PS Sales and COJ leadership
Provide input to the evolution of technology solutions in an SME capacity (3rd party and proprietary owned) to enable self-service with a world-class end-user experience.
Design and manage lightweight collaborative processes, including inputs, outputs, and structured communications for keeping models and metrics current and relevant
Accelerate the transformation of Customer Outcomes Services
Enhance Self-service customer-facing delivery motions such as Value Perspectives, Business Cases, Professional Service Scoping for account teams.
Collaborate with business unit owners, account executives, solution engineering, and professional services to extend our methodology throughout the sales life cycle
Deliver enablement programs to help in the enablement and activation of multiple initiatives across Sales, Marketing, Sales Enablement, Customer Success & Professional Services.
Double the Customer Outcomes delivery footprint (in dollars scoped and delivered) across multiple customers segments (Large Enterprise and Commercial accounts) and negotiate engagement volume/outcome targets with Sales Leadership.
An ability to create new scalable methodologies and adoption practices.
You Have:
3+ years leading a professional services/sales team in a SaaS organization or technology consulting firm
7+ years in both pre and post-sales leadership position in Management Consulting, Professional Services; or an enterprise SAAS company,
Executive experience managing, developing, and delivering consultative services
Strong understanding of the CWM and PPM Market trends and strategies
A strong track record of building and leading high performance teams
Intrinsically curious and passionate about researching current and emerging trends in technology and specific industries
Experience working on large strategic initiatives from framing the problem and conducting research / analysis, to building business and operational plans, and driving execution through to success
Presentation skills including public speaking, meeting facilitation and white boarding
Cross functional program and project management skills.
Must enjoy working in a highly collaborative, fast-paced environment
Bachelor’s degree (required); Master’s degree a plus (Business or Technical preferred)
Must be willing to travel
Perks & Benefits:
HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
Equity - Restricted Stock Units (RSUs) with all offers
Lucrative Employee Stock Purchase Program (15% discount)
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Incidental Sick Leave
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to LinkedIn Learning online courses
Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive range of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive bonus and RSU stock grant upon accepted offer.
California & New York: $149,850 - $214,650
All other US States: $138,750 - $198,750
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity Employer committed to encouraging an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status following applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
At Smartsheet, we build an inclusive environment that encourages and supports the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, to set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be creative—join us!
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