Director, Revenue Operations

Signifyd is looking for a process- and detail-oriented Director, Revenue Operations that will lead our Marketing Operations, Sales Operations, and Customer Success (CS) Operations functions (collectively known as our GTM Strategy & Processes team). In this role, you will focus on both pre-sales and post-sales process rollout and improvement. Your work will influence the following metrics: campaign effectiveness, lead conversion, pipeline generation, opportunity conversion, bookings, net retention, net promoter score (NPS), onboarding efficiency, time to go-live, and booked not live (BNL). Our ideal candidate is a structured, analytical thinker with broad experience in Marketing Operations, Sales Operations, CS Operations, and/or Revenue Operations. Additionally, we’re looking for someone who can collaborate within the overall Revenue Operations team on improving Go-To-Market (GTM) data, processes, tools, systems, and insights. Responsibilities : People Management and Leadership Manage and develop a team of managers and analysts that own GTM processes and strategy for the Marketing, Sales, Business Development, Partnerships, CS, and Implementations teams Coach and provide feedback to team members to achieve Revenue Operations Objectives and Key Results (OKRs) Work closely within the Revenue Operations organization to drive process improvements and operational efficiencies to enhance productivity of GTM teams Work directly with GTM leadership, as well as other stakeholders to continually identify and prioritize process improvements for the Revenue Operations roadmap Process Improvement Scale the marketing events and campaign planning, execution, and tracking process Set up and maintain the process for multi-touch attribution to inform marketing spending investments and allocation Own the rules of engagement and lead management processes to increase lead conversion and pipeline generation metrics Execute on the process for identifying and assigning net-new Ideal Customer Profile (ICP) accounts and oversee dynamic territory management Refine and iterate on the opportunity management process (for both Sales and CS) to optimize for deal intelligence, inspection, guidance, and forecasting Standardize, document, and enable on the process for pre-sales to post-sales handoff of customer accounts Operationalize the process for new customer onboarding  Facilitate the process for identifying customers with the highest upsell potential Own processes for measuring and increasing NPS  Support the improvement of customer advocacy processes that yield references and referrals for the Sales team Standardize and rollout key processes to the global GTM teams Monitor and increase the adoption of key processes from GTM teams Proactively manage GTM processes that will improve data hygiene across tools and systems, specifically Salesforce and Planhat Strategy, Planning, and Cross-Functional Collaboration Create the strategy and roadmap for Signifyd’s GTM process rollouts Work on strategic cross-functional initiatives, and eliminate silos between teams Consult Director+ GTM leadership on projects and OKRs, providing the viewpoint on operational feasibility, scalability, and excellence Support capacity planning and goal setting exercises for the Sales and CS teams Partner with the RevTech team (that owns GTM tools, systems, and reporting) to incorporate technology and automation across various GTM processes Perform ad hoc analyses and handle inbound requests from GTM teams Qualifications : 7+ years of experience in Marketing Operations, Sales Operations, CS Operations, Revenue Operations, or equivalent 3+ years of people management experience  Ability to translate high-level GTM strategies into process and system requirements Team-first mentality with experience working cross-functionally with Marketing, Sales, CS, Implementations, Business Development, Partnerships, Business Intelligence, Product, Finance, and Legal teams Working knowledge of GTM tools and systems, including Marketo, Bizible, 6sense, Salesforce, LeanData, Planhat, Salesloft, Clari, and Looker (or equivalents of previous) Advanced analytical skills with experience building reports and dashboards in Salesforce and Business Intelligence tools (Looker, Tableau, or equivalent) Expertise in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace (Sheets, Docs, Slides, Drive) products for collaboration Strong verbal and written communication skills Self-starter with an ability to multi-task in an ambiguous and faced-paced environment #LI-Remote Benefits in our US offices: 4-day workweek Discretionary Time Off Policy (Unlimited!) Mental wellbeing resources Dedicated learning budget through Learnerbly 401K Match Stock Options Annual Performance Bonus or Commissions Paid Parental Leave (12 weeks) Health Insurance Dental Insurance Vision Insurance Flexible Spending Account (FSA) Short Term and Long Term Disability Insurance Life Insurance Company Social Events Signifyd Swag Signifyd provides a base salary, bonus, equity and benefits to all its employees. Our posted job may span more than one career level, and offered level and salary will be determined by the applicant’s specific experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. USA Base Salary Pay Range $146,200 — $235,750 USD Signifyd's Applicant Privacy Notice