Technical Community Manager

    About the role:  We are looking for an experienced, customer-obsessed Community Manager to pioneer and lead Sigma's efforts around its technical user community. In this role, you will create and curate technical and educational content, address community questions and feedback, and develop meaningful relationships with community members. You will collaborate with multiple teams across Sigma to drive awareness, increase product adoption, and push for service excellence through the power of our users. At Sigma, we are excited to work in a fast-paced environment where we continuously challenge ourselves to step outside our comfort zone.  What you will be doing: Lead and manage a community by defining a strategy, creating and tracking success metrics, and building strong, trust-based relationships with customers Identify, provide advice, and partner with cross-functional groups on how to improve and streamline business operations to further improve Sigma's customer experience  Address questions and collect feedback from community members, and bring those insights to the appropriate internal teams Continuously iterate and improve existing processes.  Use Sigma to report on metrics and become a product expert. We are a data-driven group and expect you to become fully proficient in our own product Develop a reputation for excellence, high credibility, and integrity with peers across the organization Qualifications we are looking for:   4+ years of industry experience building and managing communities and/or customer relations using different platforms and tools  Demonstrated history of building trust and credibility with customers, and successfully working with internal teams as a customer advocate, creating new capabilities and innovative ideas on how to better support them Curiosity, passion for learning and digging into new technologies, with the ability to pick those up quickly as you go Excellent verbal and written communication skills. You should be comfortable preparing and sending materials, as well as training internal and external stakeholders Strong project management skills including an ability to manage cross-functional deliverables in a fast-paced environment BS/BA in a relevant field, or equivalent experience Highly Desirable Skills & Experiences 2-3 years of experience in managing a SaaS product community Startup experience Technical Support Experience Additional Job details The base salary range for this position is $125k - $160k annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for stock options, as well as a comprehensive benefits package. Note: The world around us is changing, but we at Sigma Computing are growing and scaling. We raised our Series C in Dec 2021. With that, and us being able to 3X our revenue year on year, hiring and building out the best version of our product is priority. That is why we want to talk to you. About us: At Sigma Computing, our mission is to empower everyone to make the best possible decisions at every turn by removing the barriers that prevent people from analyzing data across sources and delivering the full spectrum of self-service cloud analytics and business intelligence. We raised a $300M Series C from Co-Leads D1 Capital Partners and XN, Existing Investors Sutter Hill Ventures and Altimeter Capital, and Snowflake Ventures. Come join us to help us be smarter and grow together! Benefits For Our Full-Time Employees: Equity Generous health benefits Flexible time off policy. Take the time off you need! Flexible schedule, do the work you need to get done in the time you have to get it done At least 12 weeks of paid bonding time for all new parents Traditional and Roth 401k Commuter and FSA benefits Sigma Computing is an equal opportunity employer.  We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow . Note: We have a hybrid work environment in both of our SF & newly opened NYC office.