Senior TechOps Engineer

What You Will Do: Develop and deliver configuration and deployment automation required for improving the performance, availability, and manageability of our cloud services Build, maintain, and monitor database systems to ensure high availability and query performance Participate in an on-call rotation for providing tier-1 production support Follow runbooks to troubleshoot any production availability or performance issues and perform root cause analysis Work with development staff to implement and monitor cloud infrastructure services Provide cloud environment and engineering tooling support to internal teams Define and evangelize cloud-related optimizations and best practices to improve reliability and performance What You Bring to ServiceMax: Minimum of 2+ years’ on-call experience working with production cloud environments Experience building systems based on cloud technology in AWS environments Experience developing cloud automation in one or more technologies such as Terraform, Ansible, CloudFormation, Puppet, and/or Chef Experience in managing database systems like PostgreSQL, Oracle Experience in working with monitoring tools like NewRelic, AppDynamic, DataDog Experience in troubleshooting production issues under time pressures Experience in working with engineering tools such as Jenkins, Github, WhiteSource, Checkmarx, Sonarqube, etc Experience working in Unix/Linux operating systems and shell scripting Demonstrable knowledge of TCP/IP and HTTP protocols Experience working with High Availability and Fault Tolerant architectures Well-developed analytical skills A strong sense of ownership, urgency, and drive Ability to work independently and collaboratively Familiar with Agile methodologies. Nice to have skills: Experience in frontend or backend application development Familiarity with Salesforce Cloud offerings Experience working in IaaS and/or PaaS environments.   Nice to have qualifications:   AWS Certified Solution Architect Associate or Professional AWS Certified Database Specialty AWS Certified Developer Professional