Chargebacks Associate

Confidence can sometimes hold us back from applying for a job. Here’s a secret: there's no such thing as a "perfect" candidate. Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive. So whatever background you bring with you, please apply if this role would make you excited to come to work every day. Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and over a million sellers, Poshmark brings together a vibrant community every day to express themselves and share their love of fashion. We are looking for that unique individual who loves problem-solving, analyzing data or people, and “getting things done” in a fast-paced tech environment.  ** Candidates must be able to do Sunday-Thursday shift. Job Description: Do you have strong attention to detail and who thrives in a fast-paced, team-orientated environment? We want to talk to you! Poshmark is looking for a Chargebacks Associate who will be primarily responsible for reviewing, analyzing, and resolving disputes effectively based on the information available. A Chargeback Associate will review disputes to determine the risk involved with the transactions with the goal of preventing chargeback losses. This person will help evolve our processes & assist in developing scalable solutions to chargeback prevention, trends & activities.  Responsibilities: Effectively review, analyze and resolve disputes Investigate and monitor disputed transactions for possible fraudulent behaviors and patterns Provide an in-depth analysis of chargebacks in order to help us evaluate the risk involved Identify tactics that can prevent and reduce claims Collaborate with a cross-functional team to implement prevention measures Interact with the Poshmark community about sensitive issues in a very professional manner   6-Month Accomplishments: Familiar with various Chargebacks processes, and procedures Familiar with all Poshmark internal tools and applications Learn about all fraud types and become comfortable making decisions Work independently and cross-functionally to streamline and improve Chargeback processes 12+ Month Accomplishments: Complete and exceed all 6-month responsibilities Ability to work on all areas of chargebacks independently Become a chargeback specialist  Forecast chargeback liability based on the metrics Work on a few ongoing projects at a time Desired Skills: New graduates are welcome  0- 2 years of operational, customer support, or other applicable experience. Excellent verbal & written communication skills Critical observation – detailed oriented, ability to research, analyze. Ability to make critical decisions based on limited information Ability to understand customers, situations and resolve conflict Passionate about community & helping our users Collaborative personality Inherently curious Take on additional responsibilities in order to support operations  Ability to provide input to improve and streamline processes   About Us Poshmark is a leading social marketplace for new and secondhand style for women, men, kids, pets, home, and more. By combining the human connection of physical shopping with the scale, ease, and selection benefits of e-commerce, Poshmark makes buying and selling simple, social, and sustainable. Its community of more than 80 million registered users across the U.S., Canada, Australia, and India, is driving the future of commerce while promoting more sustainable consumption. For more information, please visit www.poshmark.com , and for company news and announcements, please visit investors.poshmark.com . You can also find Poshmark on Instagram , Facebook , Twitter , Pinterest, and YouTube . Why Poshmark? At Poshmark, we’re constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We’re disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We’re nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day. We built Poshmark around four core values: 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; and 4) embrace your weirdness to accept and empower one another on their own unique journey. We’re invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever.  We will set you up with comprehensive global and in-country benefits to support you and your family needs. Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. View Poshmark's Job Applicant Privacy Policy here .