Senior Site Reliability Engineer

Role Overview The SRE-Delivery team at PagerDuty is seeking a Senior Site Reliability Engineer to help join our Infrastructure team in Lisbon!  Our team is chartered with improving the developer experience for PagerDuty engineering, which means we are responsible for everything from our CI/CD tooling, to artifact management, to Golden Path and skeleton applications/patterns.  All our customers are internal, which allows us to engage directly with the folks who are consuming our products.  On a given day, you could be working on a project to improve one of our existing CI/CD platforms and tools, or helping add a new feature to our skeleton applications, or creating a new Terraform module to help unlock new capabilities for service owners.  You might be writing documentation or a guide to help service owners make better use of our internal platforms.  You could be creating a new dashboard within our developer portal to track the progress of a migration.  You may be working on plans and checklists as well as creating epics/tickets for an upcoming project.  You could also be on-call, helping service owners troubleshoot issues via our shared Slack channel or triaging high-urgency incidents when one of our services is misbehaving. Key Responsibilities You partner with Engineering stakeholders to design and deliver a reliable, scalable, secure, and performant platform. You continuously strive to improve the developer experience: Full lifecycle support (creation, development, deployment, retirement), observability, flexible connectivity, and monitoring. As a senior SRE you will help to shape and evolve the technical stack used by our developers.  You stay current on technical trends in order to suggest innovative tools and approaches to interesting problems.   As a senior SRE, you will be responsible for leading large projects and cross-team collaborative efforts.   You leverage your strong communication and collaboration skills to share your expertise not only with your team but with the entire Engineering organization.   You relish mentoring other engineers and vicariously enjoying their successes. You gain satisfaction not only through individual achievements but through the accomplishments of the entire team. You participate in a 24/7 on-call rotation. And yes, we use PagerDuty to manage our on-call schedules. Basic Qualifications Knowledge of a dynamic language like Python Experience working on cloud-native infrastructure (e.g. AWS, GCP, Azure) Experience in automating releases, continuous integration/delivery systems and relevant tools (e.g. Jenkins, CircleCI, Travis CI, Buildkite, etc.) Proven track record leading multiple projects, providing technical leadership to Infrastructure teams and planning on 3-6 month time horizons. Preferred Qualifications Experience with infrastructure as code (Terraform or CloudFormation) Experience working with a container scheduler platform, preferably Kubernetes Experience with monitoring, observability and logging platforms (e.g. DataDog, New Relic, SumoLogic, Splunk, etc.) Experience working with a centralized developer portal (e.g. Backstage) Knowledge of configuration management systems like Ansible, Chef or Puppet Not sure if you qualify? Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you. Where we work PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those cities and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for in-person and virtual connection with your fellow Dutonians.  How we work Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture. Champion the Customer | Put users first to design great products and experiences. Run Together | Build strong teams that amplify our impact on users. Take the Lead | Disrupt and invent to be the first choice for users. Ack + Own | Take ownership and action to deliver more efficiently to users.  Bring Your Self | Bring your best self to build empathy and trust with users. What we offer One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.  Your package may include: Competitive salary and company equity Comprehensive benefits package from day one Flexible work arrangements ESPP (Employee Stock Purchase Program) Retirement or pension plan Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Generous paid vacation time Paid holidays and sick leave Paid volunteer time off - 20 hours per year Bi-annual company-wide hack weeks Mental wellness programs Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge About PagerDuty PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.  Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time. PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.  Go behind-the-scenes @pagerdutylife on Instagram. Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.