Competitive Intelligence Analyst

Job Overview: The Competitive Intelligence Analyst will be responsible for gathering, analyzing and presenting information about competitor activities, market trends, and customer preferences to help the organization make informed business decisions. The successful candidate will have an understanding of data analysis and market research methodologies in the hi-tech industry, as well as exceptional critical thinking and problem-solving skills. Responsibilities: Conduct market research, analysis and update battle cards to stay abreast of competitor activities and market trends.  Proactively, gather and analyze data on customers, competitors, and market trends to identify business opportunities. Develop and maintain a comprehensive library of competitor information and market trends. Lead the monitoring of industry news, press releases, and other sources to identify significant developments or trends. Prepare reports and presentations to communicate findings to the go to market teams. Collaborate with cross-functional teams such as PMM, sales, and other go to market teams to support business decision-making processes. Stay up-to-date on emerging trends, technologies, and best practices in the field of competitive intelligence. Develop an in-depth understanding of PagerDuty’s products and differentiation in the market. Collaborate deeply with our go to market enablement and campaigns teams to empower sales and customer success with training, battle cards, objection handling, and customer facing content.  Minimum Requirements: Bachelor's degree in Business Administration, Marketing, Economics, or related field. 3+ years of experience in market research or competitive intelligence. Strong analytical and data interpretation skills creating usable information for various audiences and stakeholders. Excellent communication and presentation skills. Ability to work independently and as part of a team. Accountable for own performance and has a solution-oriented mindset. Knowledge of market research, methodologies and data analysis techniques. Experience with market research software, such as SPSS, SAS, or R. Familiarity with business intelligence and data visualization tools, such as Tableau or PowerBI.   Not sure if you qualify? Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you. Where we work PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those cities and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for in-person and virtual connection with your fellow Dutonians.  How we work Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture. Champion the Customer | Put users first to design great products and experiences. Run Together | Build strong teams that amplify our impact on users. Take the Lead | Disrupt and invent to be the first choice for users. Ack + Own | Take ownership and action to deliver more efficiently to users.  Bring Your Self | Bring your best self to build empathy and trust with users. What we offer One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.  Your package may include: Competitive salary and company equity Comprehensive benefits package from day one Flexible work arrangements ESPP (Employee Stock Purchase Program) Retirement or pension plan Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Generous paid vacation time Paid holidays and sick leave Paid volunteer time off - 20 hours per year Bi-annual company-wide hack weeks Mental wellness programs Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge About PagerDuty PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.  Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time. PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.  Go behind-the-scenes @pagerdutylife on Instagram. Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.