Technical Trainer PDU

Technical Trainer, PagerDuty University    The Technical Trainer will develop and deliver engaging in-person and virtual training material on PagerDuty products and practices to existing customers. In this role, you will collaborate with team members and subject matter experts to create course outlines and course content, and then deliver them to our clients. The Technical Trainer will also be responsible for reviewing existing content in conjunction with student feedback, and working with team members to identify areas for improvement. The goal of the individual in this role is to ensure successful management of assigned training sessions that result in product adoption, and position PagerDuty as a leader in the Operations Cloud space.    Responsibilities: Deliver instructor-led (in-person or virtual) classroom training to end-users on a regular basis  Deliver engaging and informative webinars on a recurring basis Assist in developing and maintaining technical training content, lab exercises, presentations, take-home materials, and other accompanying educational content  Design and develop engaging course content and learning activities for virtual, in-person, and eLearning modalities with continuous improvement cycles  Communicate with our Customer Success, Support, Sales, and Professional Services teams to identify popular training concepts to develop and deliver  May be asked to write instructional content for eLearning product training courses   Skills and Qualifications 3-5 years of experience supporting customers with Onprem solutions, cloud and SaaS products  Demonstrated experience creating and implementing in-class exercises that incorporate real-world application and stimulate learner participation across multiple personas Understanding of DevOps, SRE and system administration including familiarity with scripting in BASH, Python, Ruby and/or other languages Understand types of system (node) that you write a job against, Linux/Redhat, Using SSH, Windows Experience with Command Line, Network Engineering Basics, Host/DNS Names, Basic Connections for Computers, Orchestration of Jobs and deployments as Tasks and Sessions Nice to Haves  Experience with cloud platforms (AWS, Azure, GCP) and Ansible  Experience with ITSM tools such as ServiceNow  General understanding of Adult Education practices and principles Multi-lingual an asset   Not sure if you qualify? Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you. Where we work PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those cities and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for in-person and virtual connection with your fellow Dutonians.  How we work Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture. Champion the Customer | Put users first to design great products and experiences. Run Together | Build strong teams that amplify our impact on users. Take the Lead | Disrupt and invent to be the first choice for users. Ack + Own | Take ownership and action to deliver more efficiently to users.  Bring Your Self | Bring your best self to build empathy and trust with users. What we offer One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.  Your package may include: Competitive salary and company equity Comprehensive benefits package from day one Flexible work arrangements ESPP (Employee Stock Purchase Program) Retirement or pension plan Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Generous paid vacation time Paid holidays and sick leave Paid volunteer time off - 20 hours per year Bi-annual company-wide hack weeks Mental wellness programs Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge About PagerDuty PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.  Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time. PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.  Go behind-the-scenes @pagerdutylife on Instagram. Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.