Senior Atlassian Administrator

About Opendoor   Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one.  So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it. About the Team As a member of IT Engineering, you’ll play a crucial role in supporting the business by being the SME for our Atlassian tools. In addition to being accountable for this area, you will also play a role in setting goals and establishing processes for both IT and stakeholders across the business. The work involves longer-term projects, supporting requests from end users and managers, interacting with vendors, strong judgment, and being resourceful. It also involves mentoring others in IT, opportunities for growth, and company-wide impact. We work proactively, strive to find the best answers, and believe collaboration is critical for team success.  We’re looking for somebody who thrives in a team environment and knows how to stay on top of goals and target dates. We’re a results-driven, high-energy group, and we like to have fun in the process. Role Responsibilities: Provide technical oversight and administration for the suite of Atlassian products used across the business for service, collaboration and productivity. Work directly with various teams across the org to support, maintain, design, and build solutions to support strategy and growth. Research and provide recommendations on Atlassian products, plug-ins, and roadmap features for future enhancements to support business objectives. Troubleshoot issues in Jira Software and Service Management, Confluence, and more  Configure and maintain integrations between Atlassian products and other services Author documentation and train team on product features Skills Needed: At least six years of as an Atlassian administrator Experience with large scale user management Extensive knowledge of Jira Automation Knowledge of IT and Security best practices Managed multiple workstreams and customer relationships Experience scripting and interacting with Atlassian’s APIs Strong verbal and written communication skills  Participated in long term road-mapping and collaboration with an engineering team Bonus Points if Experience working in highly regulated industries (e.g. finance, healthcare) Performed administration for SaaS products in a corporate environment A broad understanding of ITSM principles Atlassian certifications or participation in related events or Atlassian Community Remote roles in Canada are only available in British Columbia and Ontario. #LI-Remote #LI-JH1 More About Us To learn how we are reinventing the Real Estate industry check out  our website , to hear about our culture directly from team members visit  The Muse  and to discover what we are building for our customers read our  blog posts . Opendoor Values Openness Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. We collect, use, and disclose applicant personal information as described in our personnel  Privacy Policy .