Niantic is a company that believes in bringing people together in the real world through our products and programs. We are looking for a Senior Manager of Community Development to join our team and help us create a vibrant community of players who share our passion for our products. As a Community Manager, you will be responsible for developing and implementing initiatives that drive engagement and retention, as well as supporting local community building efforts. You will work closely with our product and marketing teams to ensure that our community initiatives are aligned with our business goals.
Our ideal candidate is a mobile gaming expert who is passionate about games and has a genuine desire to connect with people both online and in person. The ideal candidate has a deep understanding of the mobile gaming landscape, keeps up with the latest trends, and has experience building and managing successful communities. If you're excited about the prospect of creating positive and inclusive communities around our products, please read on for the responsibilities and requirements.
Responsibilities
Develop and implement community initiatives and programs that drive player engagement, retention, and acquisition.
Represent the voice of the player in meetings with cross-functional partners of varying levels and job functions.
Act as an on-camera host for various interviews, live streams, and activations, ensuring diversity and inclusion in all content.
Regularly engage with players in both online and offline settings.
Measure, monitor, and build detailed qualitative and quantitative sentiment reports using data analysis and reporting tools.
Identify, support, and act as a point of contact for community content creators, fan sites, event organizers, talent and other influential members of the community to capture feedback and build compelling content.
Develop initiatives that encourage real-world social interactions around the product.
Work with internal and external partners to generate high-quality blog and social media content, with a focus on driving measurable business results.
Manage one or more Community Managers, providing mentorship and leadership to ensure team success.
Represent the company at events.
Collaborate with cross-functional team members and stakeholders, including regular and reliable attendance and participation in meetings.
Required in-office 3 days on Monday, Tuesday, and Wednesday.
Qualifications
Strong familiarity and knowledge of all aspects of mobile gaming, including game mechanics, player behavior, and monetization strategies.
Deep, demonstrated experience in online and in-person community building, community tools (e.g. Discord, Facebook Groups, etc.), and social media methodologies.
In-depth knowledge and understanding of social media platforms (e.g. TikTok, Twitter, Reddit, YouTube, Instagram, etc.) and how they can be used to achieve business goals.
Experience in creator/influencer relationship building, partnerships/collaborations, and talent management.
Strategic problem solver with strong leadership, management, and interpersonal skills.
High comfortability in front of a camera with experience interviewing, hosting, and interacting with diverse groups of individuals.
Strong written communications and editorial skills.
Able to make critical decisions independently under time constraints and a full workload, with experience in crisis management.
Passionate about creating an inclusive and positive gaming community, with a track record of driving measurable results through community initiatives.
Able to work long hours and weekends when needed, and travel, including internationally.
Ability to work in a fast-paced hybrid environment and handle stress appropriately and/or ability to solve practical problems and be sufficiently adaptable to handle dynamic situations with little advance notice.
Experience working on cross-functional teams with ability to communicate effectively through written and verbal communications, including synchronous interactions with others.
The total compensation package for this position includes a new hire offer base salary range of $138,600 - $180,000 + bonus + equity + benefits.
Individual pay within this salary range is determined by work location and additional factors, including assessed job-related skills, experience, and relevant education or training. Your recruiter can answer any questions about new hire total compensation during the hiring process. An overview of benefit offerings for your location can be found on the careers page.
Join the Niantic team!
Niantic is the world’s leading AR technology company, sparking creative and engaging journeys in the real world. Our products inspire outdoor exploration, exercise, and meaningful social interaction.
Originally formed at Google in 2011, we became an independent company in 2015. Some of our current consumer titles include pioneering global-control game Ingress, record-breaking AR game Pokémon GO, and Pikmin Bloom. In November 2021, we launched our developer platform, Lightship, enabling creators to build immersive AR experiences around the globe. Our basketball universe has come to life, as we recently launched one of the most innovative sports games ever, in partnership with the NBA. NBA ALL-World is now live and playable globally! Niantic is an Equal Opportunity employer.
We believe that cultivating a workplace where our people are supported and included is essential to creating great products our community will love. Our mission emphasizes seeking and hiring diverse voices, including those who are traditionally underrepresented in the technology industry, and we consider this to be one of the most important values we hold close.
Niantic is a hybrid first company. We believe that in person interaction and collaboration fosters creativity, a sense of community, and is critical to our future success as a company. Our hybrid work schedules allow for a mix of remote and in-office work.
We're a hard-working, fun, and exciting group who value intellectual curiosity and a passion for problem-solving! We have growing offices located in San Francisco, Sunnyvale, Palo Alto, Bellevue, Los Angeles, Kansas, New York, Miami, London, Tokyo, Hamburg, Hyderabad, and Zurich. #LI-HYBRID
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