Technical Program Manager

Mason is the only fully managed infrastructure for developing and delivering dedicated devices. We make it easy for anyone to turn an idea into a smart product and ship it to anywhere in the world. Our mission is to enable our customers to create smart and sustainable products on behalf of humanity. As a Technical Program Manager (TPM) in our close-knit and inclusive team, you will have the opportunity to build and define this group’s charter and be closely involved across business and product priorities.  This is an amazing opportunity to work with some of the best and brightest engineers while also developing your skills and furthering your career at an innovative IoT startup. TPMs engage and lead a variety of programs for Mason and our partners.  Our team collaborates across the entire organization to bring products to market. Mason is looking for a complex combination of grit, smarts, ingenuity and diverse perspectives (and more!). Check out our values and see if they resonate!    What you'll work on: Partner with engineering and product leadership to drive product vision forward . Be a key pillar in the product team, bridging multiple cross-functional teams. Participate in the creation of product strategies and roadmaps. Be the hub around which a program rotates. Define and drive program deliverables. Work with all functions to define and communicate program deliverables. Schedule and track progress, collaborating with internal teams as well as managing partner and vendor relationships. Define and measure success . Define and measure programs against key metrics. Have a clear understanding of the impact on the product and overall business landscape, and provide regular reporting to the team. Manage and proactively prioritize projects. Proactively identify and resolve issues that may impact the team’s ability to deliver on goals, timelines, and customer expectations. This includes new opportunities that are early-stage and determining when to bring in engineering resources. Help define and specify product roadmap. Set OKRs and KPIs, work on roadmaps and PRDs and prioritize numerous conflicting feature requests from multiple stakeholders. Be customer-centric. Engage with customers, partners, and stakeholders to triage, prioritize and address customer needs and feedback. Represent engineering in meetings discussing high-priority customer escalations.  Manage co-engineering partnerships. Manage key partnerships and external vendors, contractors, and manufacturing partners, collaborating closely with them on high-priority, high-impact projects for the business. Work through complex technical challenges crossing hardware, software, and business group. Drive broader initiatives outside of regular sprints involving multiple groups across the company. What you bring to the table: 5+ years of technical program/project/product management experience delivering end user-facing products and services Experience with all phases of hardware or software development, from ideation to end of life Proven track record of shipping successful enterprise products Strong project management and leadership across a full development lifecycle, including cross-group collaboration Relentless high standards for product, quality, and delivery, with experience managing and successfully delivering large-scale projects with multiple dependencies and constraints Data-driven decision-maker and excellent written and verbal communicator Experience implementing and running agile development processes Bonus Points for: Experience with Android-based hardware development Managing cloud based software products Master of lean product development methods and previous experience with Jira preferred   Salary Range: 135,000 to 163,000 USD In addition to the base salary, full-time employees are eligible for participation in Mason’s annual discretionary bonus plan and equity plan, subject to the terms of the applicable plans and policies. Some roles may also be eligible for overtime pay based on exemption status. Compensation packages are based on factors unique to each candidate including their skills, experience level, qualifications, location, and other job-related reasons. We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks Mason offers to help employees grow.   Benefits and Perks: Remote-forward: Employees may choose to work fully remote, in-office, or hybrid. Generous PTO: Flexible PTO plan or generous accrued PTO, plus monthly mental health days during the pandemic. Parental Leave: Caring for a new child is an exciting time for parents! We offer 16 weeks of paid parental leave. Healthcare: Fully paid premiums of medical, dental & vision insurance for you, your spouse & dependents. Coverage starts 1st of the month, on or after hire. Fitness & Wellness: Quarterly reimbursement for qualified fitness & wellness expenses. Retirement: Tax-advantaged 401k account to help you reach your retirement goals. FSA: Healthcare, Dependent Care & Commuter FSAs for tax-advantaged savings toward eligible expenses. Home Office: Spot bonus & monthly stipend for qualified home office expenses. Commuter/Food: Monthly bonus to supplement commuter & food costs. Full benefits are offered to regular full-time employees. Part-time employees participate on a limited basis. Diversity, Equity & Inclusion at Mason Belonging, psychological safety, and inclusivity unlock a Mason’s full potential. We don’t want Masons to quietly assimilate into a dominant culture and sacrifice a piece of themselves. We want our team members to be seen, validated, and welcomed.    Mason America, Inc. (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.   Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company’s personnel representative if you need assistance completing any forms or to otherwise participate in the application process.