IT Support Specialist (50%) - Contractor

Job Description In this role, you will provide technical expertise and support to local, remote office and field employees ensuring that their hardware and software is working in a manner that allows them to complete their daily tasks. Support a mixed environment of Windows, Linux and Mac Workstations in a diverse, highly technical user environment. Responsibilities: Maintain inventory of installed software and hardware Work with hardware and software vendors to provide timely product delivery and ensure new equipment is installed and setup on schedule Maintain and update all appropriate documentation including current user procedures, training materials etc. Prepare new customized builds for each employee in a mixed Windows, MacOS & Linux environment Must be able to accurately troubleshoot computer and peripheral problems over the telephone using remote support tools, in a professional manner Repair broken or defective laptops, printers or other hardware as required Regularly update laptop images in order for all software to remain up-to-date Be a “team player” to ensure in-house project deadlines are met while being able to provide appropriate telephone coverage Run daily job processes and reports as required Support local & remote employees Qualifications: 5+ years of technical (help desk) support Linux System Administration/Support Experience Technical certification (Microsoft MCP, A+, Network+ or equivalent) Thorough knowledge of Windows operating systems and MS Office Working knowledge of Mac OS systems and Apple technology Excellent interpersonal and communication skills Ability to work independently of direct supervision Extensive knowledge of computer hardware and software Ability to work extended hours Wide degree of creativity and latitude is expected Excellent verbal & written skills Education: Bachelor’s Degree (B.A.) from a four-year college or university; or 4+ years of related experience and/or training; or equivalent combination of education and experience. Additional Information All your information will be kept confidential according to Equal Employment Opportunities guidelines. #LI-REMOTE