Fulfillment Operations Manager

Life360 is a Remote First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely and we are targeting candidates for this role who are located in the United Kingdom, Czech Republic, or the Netherlands. About Life360 At Life360, we’re on a mission to simplify safety so families can live fully. Everyday more than 33 million members across 195 countries trust us to protect and connect their loved ones at home, on the road, and on the go. From real-time location updates to keep everyone coordinated, to Crash Detection and 24/7 Roadside Assistance, Life360 is designed to free families from everyday worries. Our range of Driving Safety, Digital Safety, Location Safety, and Personal Safety features are there to keep our members safe every step of the way. Life360 has more than 400 (and growing!) remote-first employees. In 2021, Life360 acquired Tile, the pioneer in finding technology, and Jiobit, one of the top real-time location monitoring platforms for families. These expanded offerings mark an important step forward towards achieving our vision of being the world's leading platform for people, pets and things. We value having a diverse and inclusive community from many backgrounds, so even if you don’t meet 100% of the below qualifications, you should still seriously consider applying! About the Job The Fulfillment Operations Manager is a key player at Life360. This person will manage all aspects of order management, fulfillment and logistics for our customers in all channels. The Fulfillment Operations Manager will collaborate with cross-functional stakeholders in Sales, Finance, Marketing, Sales Operations and Customer Care in optimizing processes and problem solving. This person will be responsible for managing 3PL. They will be accountable for inbound & outbound shipments, KPI attainment, inventory management, performance to cost budget, and cost improvement initiatives.  What You’ll Do Communicate with Sales, Sales Operations and Customer Care on fulfillment and logistics issues.  Manage all 3PLs ensuring timely accurate delivery of all orders  Lead weekly calls (daily during peak season) with 3PLs Lead quarterly QBRs and assure achievement of all key metrics Monitor day to day inbound & outbound freight from our 3PLs. Maintain customer delivery time SLAs (for B2C and B2B customers)  Generate clear and concise reports on KPI data: order execution, returns and backlog status.  Investigate and resolve all fulfillment operations issues, including  inventory discrepancies, unfulfilled shipments, and processing errors  Monitor EDI and ASNs transmissions Manage all inventory, minimizing exposure to lost inventory by managing and auditing 3PL cycle count programs, performing monthly inventory reconciliations, and coordinating all inventory adjustments with Finance Manage RMA process for retailers to assure timely credits to Retailers and Distributors as well as managing B-stock to minimize scrap inventory and maximize yield on returns. Manage process improvement initiatives for responsible regions  Support any new regional expansion requirements including input on site location and vendor selection Collaborate with Sales and  Sales Operations to ensure accurate forecasts are delivered in regular cadence to our 3PL partners to ensure KPI attainment and minimize cost Manage all packaging, dunnage and shipping decisions to reduce cost and minimize damages Participate in annual budgeting process Manage all special projects as needed  What We’re Looking For 7+ years experience in global retail and direct to consumer operations; preferably in CE industry  Deep understanding of  Fulfillment Operations cycles, inventory management, forecasting, and 3PL order management  Proficiency in Excel required, incl. proficiency in use of pivot tables, V-lookups, sumifs, etc. Experience with ERP systems, preferably NetSuite and EDI (incl. EDI setups and troubleshooting of EDI failures) Experience with managing deliveries to Amazon Effective communication skills (written and verbal) Flexible; the role interfaces with international teams (APAC, NA) Willingness to learn and wear multiple hats   Self starter; excellent multi-tasker; able to work independently Comfortable working in a high paced environment with frequent interruptions  Good Judgment. Can gather information, weigh relevant factors and make quick, high-quality decisions based on data, trends, and past experience with little guidance.  Quality in Performance. Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality of operations, processes, and performance in self and others; applies feedback to improve performance Efficient & Motivated. Performs at a high level of efficiency; completes work in a timely manner; self-motivated and strives to increase productivity Dependable. Follows instructions, responds to management direction; assumes responsibility for own actions Strong Problem Solver. Demonstrates creativity and innovation in designing plans and generating solutions to meet logistics related and/or staff challenges Experience negotiating contracts Big-Picture Thinker with an eye for the details   Effective communication skills (written and verbal) Able to travel 10-20% including international travel as needed  Life360 Values Our company’s mission driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference  Be a Good Person - We have a team of high integrity people you can trust.  Be Direct With Respect - We communicate directly, even when it’s hard. Members Over Metrics - We focus on building an exceptional experience for families.  High Intensity High Impact - We do whatever it takes to get the job done.  Our Commitment to Diversity We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work. We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.   We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful. #LI-Remote ____________________________________________________________________________