Student Engagement Counselor

Summary of Job : The Student Engagement Individual Contributor (SE-IC) is responsible for recruiting new students and managing current student retention for one of our university partner programs delivered online. We're currently looking for Student Engagement Individual Contributors with fluency in Spanish. Recruiting students for our programs will require a consultative, customer focused approach, an ability to meet challenges head-on and a passion for changing lives through high quality higher education. This individual will also drive student engagement and retention, by owning a caseload of students for an international graduate program. They will own the outcomes of our students through a combination of high touch, consultative coaching and data-driven decision making. This role will be accountable for student retention, satisfaction, and outcomes for their students.   This role is in a position to be fully accountable for the program’s entire enrollment pipeline, student retention, student satisfaction, and outcomes leading to graduation.  Recruitment Key Role and Responsibilities:  Conducting a high quantity of international prospect phone contacts to web generated inquiries to secure weekly standard appointments Communicating approved sales presentations to promote programs to prospective students over the telephone and other virtual platforms. Qualifying prospective students for admission based on university admission requirements and career goal compatibility. E-mailing correspondence to prospective students to follow up with their intent to complete an application Conducting follow-up activity with prospective students to ensure they are able to successfully complete the admissions and enrollment process Closely assisting and mentoring students through the admissions process Assist students with TOEFL exams, international transcript review Retention Key Role and Responsibilities:  Communicating directly with international students on a regular and ongoing basis to positively impact key metrics, e.g., graduation rates, student satisfaction, student retention goals, and credit generation Manage international student retention through providing proactive, reactive, comprehensive consultative coaching and exceptional service; this position is critical in executing 2U's expected white glove service level for its students and faculty Identifying opportunities for improvement and growth within designated international graduate program Providing direct coaching to international students in an organization highly supportive of professional development Identifying risks to student retention and subsequently implementing mitigation plans to promote students’ success in the program Maintaining accountability for student outcomes Increased grades come with increased responsibility. Examples are below, but not limited to: Demonstrates the ability to perform all responsibilities of an AC while taking on additional tasks and projects. Coaches and engages with team members proactively Takes ownership of being the subject matter expert on program knowledge both 2U related and as it relates to the university partner. Understands the importance of organization and time management to be effective for the team Helps to onboard, train and mentor new team members At the direction of leadership, utilize data and reports to drive operational change and overall program improvement Serving as main escalator of student information and as front line for crisis response Thinking creatively and working collaboratively with 2U departments to launch and drive new initiatives from inception to implementation Identifying and implementing efficiencies across the department which will enable programs and teams to scale quickly  Education and Experience: Bachelor's degree or 1-3 years' experience directly related to the duties and responsibilities specified Spanish/English fluency in both written and verbal communication Experience in higher education, teaching, or sales is preferred Previous experience leading/coaching teams in a results-oriented environment preferred Strong sales and customer service background  Ability to work with a diverse team in a fast-paced environment  Strong attention to detail, adherence to deadlines, and excellent follow through Demonstrated ability to receive direct and constructive feedback, and respond with an attitude of a lifelong learner, always looking to exceed expectations and grow  Excellent relationship management skills  Excellent interpersonal and oral and written communication skills required    Other Attributes That Will Help You in This Role Familiarity with using technology in an educational setting Enthusiasm and the ability to thrive in an atmosphere of constant change Flexibility to work scheduled evening or weekend hours, 2-3 times a week, to support students during peak evening and weekend times Familiarity with TOEFL exams, international transcript review, and international travel requirements (preferred) Knowledge of Latin American university systems, processes, and procedures (preferred)   Working Conditions  This role typically works 9:00 AM - 5:30 PM with breaks throughout the day. Occasional and rare travel may be needed.    Physical Requirements  This role will primarily be sedentary using a computer, keyboard, and telephone to perform most duties.   *Please note that the interview process will be conducted in English*   Management Responsibilities No direct reports.   About 2U Inc. (NASDAQ: TWOU) 2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.  2U Diversity and Inclusion Statement At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.  To learn more, visit 2U.com. #NoBackRow Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. 2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.