Member Activation Manager

Who we are: K Health is a venture-backed, fast-growing start-up with a mission to use the power of shared knowledge to get everyone access to higher quality, more affordable health care. We’re looking for mission-driven individuals to join our growing team and help us eliminate healthcare inequalities and build a better, healthier future for us all.  Named as one of FastCompany's  Most Innovative Health Companies of 2022  and to the  2021 CNBC Disruptor 50 list , K Health is using Artificial Intelligence (AI) to build the smartest digital healthcare platform in existence. Our data-driven app brings together the knowledge of thousands of doctors and the anonymous medical records of millions of people to help diagnose and treat what’s wrong. We offer a free symptom checker and 24/7 access to doctors to ask questions, refill prescriptions, get care for your kids, and more. Right from your phone—no insurance needed. Since we were founded in 2016, K Health has raised over $270M in VC funding and our Series E funding round brought us to Unicorn status. Our current partners include the Mayo Clinic Platform, Anthem, and Maccabi Health Services. About the role:  #LI-Hybrid K Health has recently formed a Member Activation team! In this role, you will play a key part in K’s exciting growth plan by leading the day to day management of the outreach and engagement with customers over the phone and enroll them into primary care membership with K Health.  You will manage the team, the processes, quality assurance, and training - being accountable for the team’s goals, metrics and key performance indicators. You will draw on your high volume sales leadership experience in this important impactful role supporting the growth of K Health. What you'll do: Manage the day to day operations and execution of the Member Activation team Recruit, train, and oversee the performance of tele-sales representatives Set daily, weekly, monthly targets for tele-sales staff, designing and implementing sales strategies, and monitoring the performance of the sales team Scripting and quality assurance functions for the team Deliver an excellent member experience over the phone as members as the team activates into K Health programs and provider visits Develop new ideas and approaches to sell members and explain the benefits of the K Health programs Ensure the team remains up to date and in compliance with all policies and applicable laws and regulations including HIPAA Develop, maintain, test and manage new ideas, business rules and best practices Compile and present sales reports to manage leads and improve close ratios. Determine additional areas of opportunity to increase memberships in existing flows and the potential for new ideas/programs/flows  Operationally support, strategically design and lead the development and execution of new launches Manage department reporting needs and track results on a daily basis across all critical KPI’s Develop relationships with leadership of Customer Experience team members to ensure smooth member experience across all member touch points What we're looking for: 4+ years of experience managing teams and processes in a high volume sales environment  Proven sales leader with a track record of leading high achieving sales teams  Experience managing sales team and direct experience in sales via outbound phone sales a nice to have Excellent leadership, communication and interpersonal skills Experience training skills and experience developing team members Strong process management, project management and operations skills Well rounded skill set with comfort level working strategically, creatively, operationally, analytically and tactically Experience managing metrics and developing solutions and strategies to meet and exceed the team’s key performance indicators Experience and/or exposure to Health Care preferred Benefits & Perks: Hybrid work schedule with weekly lunches and stocked fridges  Monthly social committees for company events 20 paid vacation days & 5 sick days per year  10+ Holidays plus 10 additional 3-day weekends per year  Stock options for every full-time employee  Paid parental leave 401k benefit Commuter Benefits  Competitive health, dental, and vision insurance options  Compensation: $107,000 — $130,000 USD K Health offers competitive compensation packages along with stock options based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise. We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.  K Health is proud to be an Equal Opportunity Employer and considers applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws.